Airport Customer Service Agent

1 week ago


Augusta, Maine, United States City of Augusta GA Full time
JOB DESCRIPTION

As a Customer Service Agent at Augusta Regional Airport, you will be responsible for a variety of tasks including line service, customer service duties, collecting payments, ticketing passengers, assisting with baggage, resolving complaints, and maintaining professional airport image. You will also be involved in servicing and cleaning aircraft, marshalling aircraft, loading freight, and more.

PRINCIPAL DUTIES AND RESPONSIBILITIES
  • Provide ticketing and reservations assistance, baggage handling, boarding information, and customer inquiries
  • Load and unload baggage and freight on aircraft, monitor communication equipment, and assist with fueling services
  • Marshal aircraft, ensure passenger safety, and comply with safety procedures
  • Maintain ground service equipment and clean aircraft interiors
POSITION SPECIFIC RESPONSIBILITIES
  • Perform aviation services on various aircraft as required
  • Maintain security clearance status at all times
MINIMUM REQUIREMENTS

Education: High school diploma or G.E.D.
Experience: One (1) year in customer service and computer knowledge
Knowledge/Skills/Abilities: Ability to work under pressure, pass background checks, lift heavy objects, communicate effectively, work independently, and follow directions
Certification/Security Clearance: Must acquire necessary certifications and clearances
Licensing: Valid driver's license

OTHER REQUIREMENTS

This position may require staff call up during emergencies.

Physical Requirements: Walking, lifting, talking, listening, and various physical activities. Work environment includes office and outdoor settings.

BENEFITS OFFERED

Augusta-Richmond County offers a comprehensive benefit package including vacation, holiday, medical, dental, vision, life, disability insurance, and pension. For more information, visit the company website.

IMPORTANT: Candidates must meet the qualifications and requirements for the position.
  • Responses to supplemental questions must reflect work experience and education.
  • Application must be completed fully before submission.
  • Current employees have specific eligibility requirements.
  • Certain questions may not apply to all applicants.
Required Question

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