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System Administrator
3 months ago
Systems Administrators We're building a dynamic engineering team with a real-world cyber mission focus.
Seeking Systems Administrators who are highly motivated to put their knowledge into play developing, deploying and maintaining advanced, complex operational networks.
These are full time positions in Lorton, VA.Clearance Requirement:
Top Secret/SCI clearance
Duties involved:
Perform duties as the onsite Tier 2 Field Service Rep (FSR).
Conduct 24/7/365 event management; receive and review escalated problem reports/issues/service health questions via Jira ITSM; process calls, emails, and in-person reports of problems, issues, and incidents from lower tiers.
Assess, categorize, prioritize service incidents/issues; assigned by Tier 0-I analysts for resolution.
Provide resolution updates, End User Account Reports, System Usage Reports.
Create/Update/track tickets and apply rule-based automation for escalation from received information from alerts, tools, Service Desk, End Users, CFTs, etc.
Update maintenance calendar in Jira; update/revise schedules based on ticket priority/status (Scheduled or Emergency) or PDM IWCI, or FSR Release Manager direction; communicate changes through daily standups.
Record reported issues, category, type of incident, and associated resolution accurately within Jira to provide reliable trend analysis (e.g., % of issues resolved at Tier 2).
Maintain awareness and prompt action to meet QASP performance requirements (e.g., Tier 1 response/realignment within 15 minutes; Tier 2 immediately assigns resources to critical incidents).
Conduct incident management; coordinate with/escalate to Tier 3, application/infrastructure teams (e.g., CFTs) or applicable vendors with issues or "major incidents" not resolvable by Tier 2.
Engage stakeholders to understand opportunities for improvement; create new and provide SOP Updates (flow charts, contact lists, FSR Handbook, and scripts for responses, etc.).