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HR/payroll Shared Services Specialist
3 months ago
Position Details:
- Position Information
Recruitment/Posting Title - HR/Payroll Shared Services Specialist
Posting Number - 24TM0132
Department
UHR
- OneSource Service Center
Overview - Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
- For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list.
Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. - University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.
Posting Summary
- Rutgers, The State University of New Jersey is seeking a HR/Payroll Shared Services Specialist for OneSource Faculty and Staff Service Center, a customer focused service organization that provides HR and Payroll services to employees across the university.
- Serves as the first point of contact for customers contacting the service center and is responsible for working with UHR staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services.
- Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other service center parties or RU entities for efficient issue resolution.
- Demonstrates effective issue resolution, ensuring high levels of customer satisfaction and operational efficiencies across service center operations.
Position Status
Hours Per Week
- 40
Daily Work Shift
Work Arrangement
FLSA
- Nonexempt
Position Salary
Payroll Designation
- PeopleSoft
Terms of Appointment
Temporary Staff Appointment
- Salaried 12 Month
- Qualifications
Minimum Education and Experience - Bachelor's degree, preferably in human resources management, business or related field or an equivalent combination of education and experience.
Certifications/Licenses
Preferred Qualifications
- 12+ years of experience in a customer service focused role.
Required Knowledge, Skills, and Abilities
- Customer service and issue resolution.
- Consistent call/service center operations.
- Case management system operations.
- Basic knowledge of general HR/Payroll practices, policies and procedures.
- Excellent customer service and communication skills.
- Excellent phone etiquette
- Ability to effectively address challenging situations related to customer issues/complaints.
- High energy and focus.
- Excellent interpersonal skills.
- Ability to operate successfully and multitask in a fastpaced environment.
- Problem solving and issue resolution across a broad scope of HR and Payroll topics.
- Ability to navigate and leverage knowledge and case management technology.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions
- Posting Details
Posting Open Date - 04/11/2024
Posting Close Date
Open Until Filled
- Yes
Special Instructions to Applicants
Regional Campus
- Rutgers University-New Brunswick
Home Location Campus - Cook (RU-New Brunswick)
City - New Brunswick
State - NJ
Location Details
Preemployment Screenings
- All offers of employment are contingent upon successful completion of all preemployment screenings.
- Immunization Requirements
