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Customer Service Associate

3 months ago

Sacramento, California, United States Solstice Marketing Corporation Full time

Are you a customer-oriented professional with a knack for sales?

Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise?

Join our team as a Customer Service Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.

Customer Service Associate Responsibilities:

  • Serve as the first point of contact for our customers, delivering exceptional service and support
  • Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.
  • Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.
  • Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
  • Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
  • Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.
  • Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
  • Stay updated on industry trends, competitor offerings, and market dynamics to provide insights and contribute to sales strategies.
Customer Service Associate Requirements:
  • Proven experience in customer service and sales roles, demonstrating strong performance in both areas.
  • Excellent communication and interpersonal skills
  • Ability to build relationships and influence customer buying decisions.
  • Results-driven mindset
  • Strong negotiation and persuasive skills to drive sales conversions and upsell opportunities.
  • Ability to handle customer inquiries and resolve issues with empathy, professionalism, and efficiency.
  • Strong organizational skills
  • Ability to multitask in a fast-paced environment.
  • Flexibility to adapt to changing priorities and customer demands.
  • Comfortable working in a sales-driven environment and collaborating with the sales team.
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