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Spa Receptionist
4 months ago
Rate of Pay:
$18.30/hr
Under the direction of the Operations Manager, oversee reservations, reception desk.
Maintain day to day operations of the spa facility to assure a smooth, 5-Star performance while exceeding every guest's expectation every time all while maintaining a positive working environment.
ResponsibilitiesAccountable for all front office, reservations, group sales and public area operations.
Develop and motivate staff to meet and exceed established service standards.
Create and maintain a professional, safe, nurturing and healing environment where the experience at The Grand Del Mar lends itself to making a difference in our guest's lives.
Address staff and guest's concerns or questions, resolving appropriately.
Take ownership of any guest or staff related problem and handle accordingly.
Assure a clean, crisp and sanitary spa.
Participate in with spa reservations, front desk, group sales and attendant staff to ensure the staff is informed, trained and inspired.
Maintain availability and dedication to The Spa at the Grand Del Mar, being available to work weekends, holidays, and evenings.
Attend regular meetings as directed by the Spa Operations manager or Spa Director.
Comply with all Grand Del Mar Company safety and health policies and procedures.
Perform the function of a reservations agent and receptionist on a regularly scheduled basis.
Maintain a thorough knowledge of all treatments and take home products as well as all retail products.
Keep management informed with all guest, staff and program issues.
Stay current on all department information, become well-versed and trained in its application.
Perform other duties as assigned by Manager.
