Spa Receptionist

Job Title: Spa Front Desk Agent

Job Summary:

The Spa Front Desk Agent is responsible for providing exceptional customer service and creating a memorable experience for guests at Omni La Costa Resort & Spa. This role requires a friendly and motivated individual who is passionate about serving others.

Responsibilities:

• Answer phones and provide excellent customer service through Five-Star Standards and using established sales techniques.
• Schedule lunches and scrub shifts at appropriate times throughout the day.
• Verify that future lunch and scrub shifts are entered correctly.
• Provide proactive and efficient customer service.
• Respond and take ownership to all guest inquiries immediately.
• Handle guest complaints to the best of your ability.
• Keep accurate records of guest correspondence.
• Demonstrate extensive familiarization with resort features, policies and procedures.
• Communicate efficiently and effectively with guests, members and associates.
• Sell gift certificates to guests, members and associates.
• Be accountable for all procedures involving collection and posting of payment and distribution of gift certificates.
• Work closely with spa group sales staff to accommodate group reservations.
• Assist with room utilization with therapists.
• Perform confirmation calls on a daily basis according to policy.
• Accountability for cash banks, deposits, and all POS transactions and reports when working reception.
• Assist in all areas of the spa when needed, TEAMWORK is a must.
• Checking guests in and out of the spa when working reception. Use of Aspire Selling Technique.
• Engaging in proper communication with fellow associates and reading and following memos. Following all department policies and procedures.

Qualifications:

• High school diploma or general education degree (GED)
• Experience with handling cash, experience in hospitality field
• Flexibility with schedule with weekend work required
• Good organizational skills and attention to detail required

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.