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Field Service Technician

3 months ago

Albuquerque, New Mexico, United States Diebold Nixdorf Full time
Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Responsibilities
  • Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
  • Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
  • Performs hardware repairs on a component level.
  • Cleans and adjusts mechanical components.
  • Configures and installs applicable software.
  • Preventive Maintenance: Performs routine checks according to documented procedures.
  • Refills consumables as directed.
  • IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
  • Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
  • Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
  • Updates the dispatch function on all unforeseen issues.
  • Provides detailed briefings on all performed activities.
  • Proactively informs customers about status, progress and outcomes.
  • Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
  • Actively uses corporate tools and processes for knowledge sharing and information gathering.
Qualifications

Required Qualifications
  • Education or equivalent work experience required.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
  • Good written and verbal communication skills.
  • Driver's license and driving record that satisfies DN's fleet requirements.
  • PC literacy and good knowledge and application of the relevant tools and methods.
  • Product knowledge of relevant industry and basic ITIL skills preferred.
  • Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
  • Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
  • Acceptance of exposure to the outside elements.
  • Shift adaptability, which would include an on-call rotation for evenings and weekends.
  • Exceptional customer service skills are needed.
  • Ability to organize and inventory truck stock parts and tools.
  • Sense of urgency, organizational skills, professional presence and work in team environment.
  • Ability to pass MVR, background and drug test where required.
Preferred Qualifications
  • Firstline Service Technician work experience preferred.
  • Vocational/Trade School preferred
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About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here -