Field Service Technician
5 days ago
Vivint is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are.
We are a dynamic and innovative company, driven by the idea of a smarter, cleaner, more connected future. Our team is made up of a wide variety of backgrounds and experience levels, and we believe in investing in our employees with comprehensive training and support.
Job DescriptionJob Summary:
We are seeking a highly motivated and customer-focused Field Service Technician/Electrician to join our team. As a Field Service Technician, you will provide expert-level installation and services of cutting-edge technology, maximizing your earning potential by leveraging service and installation appointments into leads and additional revenue.
Key Responsibilities:
- Provide exceptional customer service and act with honesty and integrity
- Install and service cutting-edge technology, including smart home devices and systems
- Leverage service and installation appointments into leads and additional revenue
- Work independently and as part of a team to achieve sales and customer satisfaction goals
- Conduct safety analyses of every home to ensure a safe workplace for the technician and customers
Requirements:
- Exceptional customer service skills
- Sales experience, preferably in a B2C or retail environment
- Field technician experience, preferably in a related field such as cable installation, internet installation, or pest control
- Clean driving record and valid license
- Ability to work in a team environment and independently
Physical Demands:
- Lift and carry up to 45 lbs.
- Climb ladders up to 14 feet
- Work in attics and other limited-space areas
- Bend, kneel, crouch, and stand for extended periods
What We Offer:
- Competitive hourly base plus uncapped commission
- Comprehensive paid training and ongoing coaching and support
- Opportunity for overtime to earn time and a half
- 4/10 work schedule with home dispatch
- Company take-home vehicle and gas card
- Cell phone and work tablet
- We provide all tools necessary to perform the job
Why Work at Vivint?
- Full-time employment with a full benefit package, including medical, dental, vision, life, and 401(k)
- 10 PTO days and paid holidays
- Career development and leadership opportunities
- Employee pricing on smart home products
- Fast Company's list of the World's 50 Most Innovative Companies, Forbes named us one of America's Best Employers and a Best Employer for Diversity
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