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Spa Guest Services

3 months ago

Aurora, New York, United States Inns of Aurora Resort & Spa Full time
Guest Services Team Member at Spa Oasis

We are looking for a new member to join our Guest Services team at Spa Oasis. If you love providing excellent customer service and creating a welcoming atmosphere for guests, this role is for you

Responsibilities:

  • Check guests in and out
  • Describe and recommend treatments
  • Give tours of the Spa facility
  • Maintain and stock guest-facing areas
  • Offer genuine care to every guest

Requirements:

  • Proficiency in Microsoft Office programs
  • Strong organizational, written, and communication skills
  • Excellent interpersonal skills
  • Detail-oriented with ability to multitask
  • Professional appearance and demeanor
  • Provide accurate information on services and amenities
  • Ability to work in a fast-paced environment

Preferences:

  • Experience with spa booking software
  • Knowledge of spa industry treatments
  • Prior experience in spa or retail sales

Special Requirements:

  • Ability to lift 25 pounds
  • Move quickly through the Spa's space

Benefits:

We offer competitive medical and dental benefits, generous paid time off packages, and a 401K program. All employees also enjoy a significant discount at our lodging and dining properties. Join our team and be a part of creating memorable experiences for our guests