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Guest Service Expert

2 months ago

Aurora, Colorado, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Service Expert to join our team at Gaylord Rockies Resort & Convention Center. As a key member of our food and beverage team, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and unique.

As a Guest Service Expert, you will be the face of our hotel, interacting with guests, communicating with the kitchen, and taking a hands-on approach to work. You will be responsible for setting tables, managing the menu, and ensuring that our guests receive top-notch service.

We are looking for a team player who is passionate about delivering exceptional service, has excellent communication skills, and is able to work in a fast-paced environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Responsibilities
  • Deliver exceptional service to guests, ensuring their dining experience is memorable and unique.
  • Interact with guests, communicate with the kitchen, and take a hands-on approach to work.
  • Set tables, manage the menu, and ensure that guests receive top-notch service.
  • Work in a fast-paced environment, handling multiple tasks and priorities.
  • Collaborate with the food and beverage team to ensure seamless service.
Requirements
  • High school diploma or equivalent required.
  • Less than 1 year of related work experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks and priorities.
  • Physical stamina to stand, move, and lift objects weighing up to 25 pounds.
Benefits

We offer a competitive hourly rate of $14.27, as well as opportunities for career growth and development. Our benefits package includes 401(k) plan, earned paid time off and/or sick leave, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, childcare discounts, and other wellness benefits.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing opportunities for career growth and development, and we are committed to non-discrimination on any protected basis.