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IT System Administrator
3 months ago
Core Responsibilities
- Provide Tier-2 IT support by addressing assigned tickets.
- System/Software Support and Implementation
- Maintain 99% System Uptime
- Security and At-Risk User
- Document Changes and Process in Knowledge Base
- Tier 2 Support: Provide support as a Tier 2 resource by troubleshooting software and hardware issues.
- Team Collaboration: Assist help desk technicians and the rest of the IT team as needed.
- System Support: Support Windows Servers in a Hyper-V environment, Domain Controller, Active Directory, and Print server.
- System Implementation: Implement, install, configure, monitor, troubleshoot, and evaluate existing and new operating systems and software solutions.
- Office 365 Administration: Administrate Microsoft Office 365, including user administration, Microsoft Entra ID security, SharePoint, Intune, etc.
- Endpoint management: Manage endpoint policies and software deployment.
- Troubleshooting: Troubleshoot network, server, and operating system issues.
- System Updates: Ensure all system patches are up to date.
- System Security: Address compromised accounts and audit security events.
- System Backups: Review system backups for integrity and reliability.
- Vendor Collaboration: Work with 3rd party vendors, support, and contractors as necessary.
- Documentation: Assist in keeping documentation up to date.
- Training: Help train IT team and end users when necessary.
- Special Projects: Work on special projects and other tasks as needed.
- Education: Bachelors preferred
- Technical Certifications:Possess relevant certifications such as A+, Security+, Network+, etc.
- Office 365 Administration:Minimum of 3 years of experience administering the Microsoft Office 365 environment.
- Windows Server Administration:Minimum of 3 years of experience administering Windows Server environments.
- End User Support:At least 4 years of experience providing technical assistance and resolving technical issues for end users.
- Network Administration: Experience troubleshooting Network issues.
- PowerShell Experience:Familiarity with PowerShell scripting preferred.
- Attention to Detail:Be detail-oriented and well-organized.
- Customer Service Skills:Excellent customer service and communication skills (both verbal and written).
- Hybrid position: Has potential for some remote workdays and will require some in-office time.
- Full-Time position with a starting hourly range of $25-$27. Pay is determined by relevant experience, work history, education and internal equities.
- Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
- Health Savings Account- CCFW contributes $110 per month.
- 100% Company paid Long Term Disability
- 100% Company paid Basic Life and AD&D Insurance
- 16 paid Holidays (including being closed Christmas Eve through New Years Day)
- Tiered PTO Accrual by tenure:
- Vacation Time- 100 hours in your first year.
- Sick Time- 48 hours in your first year.
- 403(b) with employer match from day one- up to 6%
- 3 weeks paid parental/critical illness leave
- Employee Assistance Program
- CCFW Participates in the Public Service Loan Forgiveness program (PSLF)
- Mentorship Program
- Wellness Program
- Financial Coaching
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