Contact Center Representative
2 weeks ago
Date Posted:
Country:United States of AmericaLocation:Florida
- RemoteWHY JOIN FCSAt Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them.
Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.
A LITTLE BIT ABOUT FCSSince 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence.
With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care.We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida.
Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols.
In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.
Come join us todayLocation :
RemoteSummary:
The Patient Contact Center fulfills FCS's mission by providing world class consumer care by following it values and service standards.
The Patient Contact Center department will support the practices with scheduling all various appointments, from clinic services, internal and external radiology services etc.
Schedule patients via incoming and outbound calls with a focus on customer service under a contact center manager team as assigned.
Provides operational support in delivery of patient care in a call setting environment.Responsible for meeting and exceeding standard consumer care metrics such as answering phones in a timely and professional manner, scheduling appointments efficiently and accurately, obtain and input insurance information, maintaining compliance standards and provide a quality consumer experience by meeting consumers' needs.
PRIMARY TASKS AND RESPONSIBILITIES:
Builds relationships with patients, consumers and co-workers in a virtual setting, typically via the telephone or Microsoft Teams.
Handles inbound and outbound calls for multiple clinics from various entities to assist and or route to the appropriate assigned practices/team breakdown.
Communicates in a cordial, professional manner with patients via phone.Meets daily, weekly and monthly qualitative and quantitative performance metrics.
Cross trained in Contact Center Supervisor/Manager Team area(s).Schedules patients for medical office/testing/radiology visit appointments.
Transfers callers to appropriate department / location when necessary.
New patient registration (inputting demographic information, insurance information, etc.). Complete new patient process and schedule accordingly.
Works with online scheduling system and EHR.Follows federal, state laws and company guidelines to be compliant with patient records.
Verifies patient data and insurance to ensure it is updated for accurate billings.
Handles patient concerns or refers to administration appropriately.
Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
Maintains company equipment according to company guidelines and reports equipment concerns to immediate leader.
Respond timely to incoming calls and route calls or take message as appropriate.
Maintain individual and departmental metrics and KPI's.
Schedule appointments for multiple clinics and physicians as directed by clinic and provider guidelines.
If outside testing requires preparation, give the patient the preparation and explain process to patient/family member.
Collect patient payments based on standard operating procedure.
Document/update EMR with required information based on standard operating procedure. attend meetings and training sessions and report any changes or concerns to the supervisor.
Must establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
Comply with all Federal, State laws and regulations pertaining to patient care, patients' rights, safety, billing, human resources and collections.
Adhere to all Company and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan.EDUCATION/CERTIFICATIONS & LICENSES:
High School Graduate or EquivalentPrevious customer service experience
EXPERIENCE:
1+ years' experience in the Health Care field.
Call center experience preferred.
Proven ability to train and audit others.
CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
Proficient with computer programs:
Email, PowerPoint, Excel, Word.
Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
Ability to deal with data that is of a sensitive and confidential nature.
Ability to work independently and in a team environment.
Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process.
Excellent verbal and written communication skills.
KNOWLEDGE AND SKILLS PREFERRED:
Knowledge of EHR.Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
VALUES:
Patient First
- Keeping the patient at the center of everything we do.
Accountability
- Taking responsibility for our actions.
Commitment & Care
- Upholding FCS vision through every actionTeam
- Working together, one team, one mission.
SALARY:
Depends on experience. The typical base pay for this position across the US is from $ $21.86 per hour.
FCS offers a comprehensive benefits package including:
Health InsuranceRetirement Savings Plan or 401KTuition ReimbursementPaid time offHoliday PayDental & Visionand more.
The specific rate may vary for a number of reasons, such as education, experience, and skill sets, in accordance to state and federal labor and employment laws.
Expectations for all EmployeesEvery FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices.
Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.
SCREENINGS- Background, drug, and nicotine screensSafeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve.
Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption.
In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing.EEOCFlorida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs.
If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment ) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
-
Contact Center Team Lead
2 weeks ago
Delray Beach, Florida, United States Florida Cancer Specialists Full timeDate Posted:Country:United States of AmericaLocation:Florida - Remote WHY JOIN FCSAt Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement,...
-
Delray Beach, Florida, United States The Law Offices of Kanner & Pintaluga P A Full timeJob DescriptionJob DescriptionKanner & Pintaluga, a dynamic and rapidly growing personal injury and property damage law firm, seeks a highly motivated and passionate Customer Service Representative to join our team in Delray Beach, FL. POSITION SUMMARY: The Customer Service Representative at Kanner & Pintaluga is essential for managing client interactions...
-
Pompano Beach, Florida, United States MJR Recruiting Full timeJob DescriptionThis is an excellent opportunity to join a dynamic team in the Moving Broker Call Center industry. We specialize in providing nationwide assistance to individuals and families for their upcoming moves. Please note, we do not handle physical moving services.As part of our team, we are seeking skilled customer service representatives with call...
-
Call Center Representative
2 weeks ago
West Palm Beach, Florida, United States PHH Mortgage Full timeThe Coordinator, Customer Resolutions - Flex Agent is a call center phone agent position within the Company's forward mortgage servicing business.This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of three sites: Mount Laurel, NJ, St. Croix, USVI, or Rancho Cordova, CA. This position is responsible for...
-
Call Center Representative
2 weeks ago
West Palm Beach, Florida, United States NA Full timeJOB DESCRIPTIONThe Coordinator, Customer Resolutions is a call center phone agent position within the Company's forward mortgage servicing business. This position reports to a Team Lead, Customer Resolutions and works independently on a team located in one of four sites: Mount Laurel, NJ, West Palm Beach, FL, Rancho Cordova, CA or St. Croix, USVI. This...
-
Corporate Recruiter
2 weeks ago
Delray Beach, Florida, United States ED Morse Auto Full timeOverview:Accelerate your career with Ed Morse Automotive Group With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, and CO with over 50+ locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented...
-
Patient Service Representative
2 weeks ago
Boynton Beach, Florida, United States RAYUS Radiology Full timeRAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for aPatient Service Representativeto join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together As a Patient Service Representative, you...
-
Patient Service Representative
2 weeks ago
West Palm Beach, Florida, United States RAYUS Radiology Full timeJob Title: Patient Service Representative at RAYUS RadiologyRAYUS Radiology, previously known as Center for Diagnostic Imaging and Insight Imaging, is on the lookout for a Patient Service Representative to become part of our team.We are here to disrupt the norm by highlighting the importance of radiology as a crucial first step in the diagnosis and...
-
Patient Service Representative
2 weeks ago
West Palm Beach, Florida, United States CDI Corporation Full timeRAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together As a Patient Service Representative, you...
-
Physician (Primary Care)
4 weeks ago
Delray Beach, Florida, United States Department Of Veterans Affairs Full timeSummary The West Palm Beach VA Medical Center is recruiting for a Physician (Primary Care) to perform duties in an outpatient setting. The work assignment may include Primary Care Clinic, Women's Health, Compensation and Pension disability examinations, and/or Urgent Care. Duties This position is eligible for the Education Debt Reduction Program (EDRP), a...
-
Physician (Primary Care)
1 month ago
Delray Beach, Florida, United States Department Of Veterans Affairs Full timeSummary The West Palm Beach VA Medical Center is recruiting for a Physician (Primary Care) to perform duties in an outpatient setting. The work assignment may include Primary Care Clinic, Women's Health, Compensation and Pension disability examinations, and/or Urgent Care. Duties This position is eligible for the Education Debt Reduction Program (EDRP), a...
-
Licensed Practical Nurse
4 weeks ago
Delray Beach, Florida, United States Lifespace Full timeCommunity: Abbey Delray South Address: 1717 Homewood Blvd Delray Beach, Florida 33445 Pay Range $24. 42-$ HourlyLive your purpose. Grow your career. Thrive through teamwork. Create meaningful, personalized experiences. At Lifespace, team members are at the center of delivering a purpose driven experience for our residents We provide an environment where...
-
Licensed Practical Nurse
1 month ago
Delray Beach, Florida, United States Lifespace Full timeCommunity: Abbey Delray South Address: 1717 Homewood Blvd Delray Beach, Florida 33445 Pay Range $24. 42-$ HourlyLive your purpose. Grow your career. Thrive through teamwork. Create meaningful, personalized experiences. At Lifespace, team members are at the center of delivering a purpose driven experience for our residents We provide an environment where...
-
Patient Service Representative
2 weeks ago
Boynton Beach, Florida, United States RAYUS Radiology Full timeJob Summary RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Patient Service Representativeto join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together As a Patient Service...
-
Software Sales Executive
2 weeks ago
Delray Beach, Florida, United States Lifespace Communities Full timeAt Lifespace, team members are at the center of delivering a purpose-driven experience for our residents Join our dynamic *Sales* team as our new *Director of Sales *today*Relocation assistance Comprehensive health benefits – medical, dental, vision effective Day 1 Retirement Plan with Company Match Tuition Reimbursement, Scholarships, Growth...
-
Support Associate
4 weeks ago
Delray Beach, Florida, United States Chico's FAS, Inc. - Retail Full timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...
-
health services representative
2 weeks ago
West Palm Beach, Florida, United States State of Florida Full timeThis is a Health Services Representative position assigned to the Northeast Health Center providing medical service support in the Family Planning/ IDC/ Maternity/ GYN. Supports the department and/or organization to provide health care. This is a bil Health, Representative, Maternity, Medical, Benefits, Healthcare, Patient
-
Licensed Practical Nurse
4 weeks ago
Delray Beach, Florida, United States Caron Treatment Centers Full timeDuties and Responsibilities:The Licensed Practical Nurse reports pertinent observations in regard to individual patient care needs and makes suggestions regarding the medical treatment plan. Competently implements/instructs all care in the appropriate nursing practice to staff with oversight by the Registered Nurse.Under the oversight of the RN, performs...
-
Support Associate
4 weeks ago
Delray Beach, Florida, United States Chico's FAS Full timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...
-
Licensed Practical Nurse
1 month ago
Delray Beach, Florida, United States Caron Treatment Centers Full timeDuties and Responsibilities:The Licensed Practical Nurse reports pertinent observations in regard to individual patient care needs and makes suggestions regarding the medical treatment plan. Competently implements/instructs all care in the appropriate nursing practice to staff with oversight by the Registered Nurse.Under the oversight of the RN, performs...
