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Moving Call Center Customer Service Representative
1 week ago
Job Description
This is an excellent opportunity to join a dynamic team in the Moving Broker Call Center industry. We specialize in providing nationwide assistance to individuals and families for their upcoming moves. Please note, we do not handle physical moving services.
As part of our team, we are seeking skilled customer service representatives with call center experience to support our sales agents and clients throughout the moving process. Our aim is to ensure a seamless and exceptional customer experience. Our operation runs seven days a week, with shifts from 8:00 am to 9:00 pm, including weekends.
We are a group of highly motivated individuals united by a common objective to thrive in the moving sector. Join us and contribute to our ongoing success story. With a recent expansion and plans for further growth, there are abundant prospects for career advancement.
Heading into peak Moving Season, we require experienced customer service representatives specifically. Candidates must possess relevant experience in call center operations related to moving services. If you lack this background, this may not be the role for you. Immediate start for qualified applicants.
Key Qualifications:
- 2+ years of Granot system experience (proficiency test will be conducted)
- Minimum of 1 year in the moving industry
- Familiarity with DOT regulations
- Flexibility for night and weekend shifts
- Ability to thrive under pressure
- Strong organizational skills with effective time management abilities
- Exceptional communication skills, both written and verbal
- Proficiency in computer usage and CRM software
- Handle a large volume of inbound calls and emails
- Understand customer inquiries, gather necessary details, and offer solutions related to scheduled moves
- Employ top-notch customer service strategies to establish connections with clients
- Thoroughly document all customer communications
- Support agents by confirming and finalizing move schedules
- Competitive salary package
- Generous paid time off benefits
- Potential for career progression
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