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Sales Coordinator

3 months ago

Tacoma, Washington, United States PARR Lumber Company Full time

Starting at $ $22 Depending on Experience

Tacoma, WA, USA

Base + Commission

Full Time

*Vacation, Medical, Dental, Vision, FSA, HSA, 401k, 401k match, Tuition Reimbursement, Employee Assistance Program, Year End Bonus, $1,000 Referral Reward*

Establish and maintains professional relationships with customers

Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of building materials to their jobsite

Expertly uses, promotes & facilitates PARR Bridge Strategy

Proactively set, reach for and meet (or exceed) personal sales and profit goals

Primary player in deepening customer relationship and scheduling timely material shipments ensuring account profitability as well as customer satisfaction & loyalty

Ability to sell on overall quality, value and service, rather than price

Precisely and efficiently manage one's time and prioritize workflow in face paced environment

Communicates with dispatch to ensure that they are not overpromising deliveries to customers

Sends pictures of returns to dispatch with request for pickup

Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email and matrix

Maintains cleanliness of workspace

Follows best practices in order entry, setting up deliveries and all aspects of job

Walks customer to product in store

Introduces himself/herself to customer and uses customer's name when possible

Manages their open orders to ensure orders are being invoiced in a timely manner or deleted

Accurately takes in plans and submits details to the MES and/or EWP

Uses DDMS to ensure customer satisfaction

Follows SPC guidelines and proper GP%

Completes PO's on time, confirms confirmation and ties PO to order

Greets walk-in customers professionally

Answers phone promptly with professional greeting

Identifies customer's urgency and completes orders quickly

Confirms customer's material needs prior to sending deliveries

Maintains material specifications for customer PTO's in customer folder

Completes quotes and follows up in a timely manner

Proactive with customer's needs

Maintains a Parr Lumber share file for customer plans and take-offs

Has a high level of follow-through with orders ensures inventory arrives, communicates with customers, etc.

Communicates in a professional style to entire yard and crew

Participates in team meetings and discussions

Communicates professionally and productively with AMT

Notifies customer when product arrives

Confirms delivery time with customer after scheduled in DDMS

Writes legibly on business logs and other handwritten material

Responds to voicemails in a timely manner

Responds to emails promptly and with correct grammar and spelling

Takes ownership and communicates with management when mistakes are made

Puts clear delivery and contact information on orders

Has relationship with all coworkers and uses those relationships to solve problems

Communicates with operations team about material returns, requirements for them and pictures as appropriate

Has relationship with vendors and communicates support needed

Communicates with customers about market changes/conditions

Professionally manages upset or disgruntled customers

Informs receiver on status of cancelled special orders or materials to be returned to suppliers

Brings areas of concern to management's attention

Proactively and positively communicates with all audience

Knowledge of building materials and or experience in construction industry (a must)

Strong communication skills both through phone and email

Proven ability to develop relationships

Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job

Ten-key by touch required

Must be able to type 40+ WPM

Proficiency in Microsoft Word, Excel and Outlook

Ability to execute PLC selling strategies and initiatives

Ability to achieve sales goals and objectives

Knowledge of PLC selling principles, practices and protocols

Willingness to share department responsibilities in order to meet deadlines

High School Diploma or GED equivalent

Must have reliable transportation

Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment

Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types

Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold

Ability and willingness to identify processes, tools and/or procedures that may be improved upon in an effort to improve the workplace and outcomes for our customers

Ability to communicate with all levels of management and employees at a high skill level and speak effectively in front of groups. Communication can include, but is not limited to: in-person (verbal and non-verbal), written, e-mail, telephone and public speaking to medium size groups

Strong focus, planning, organizational and time management skills with the ability to manage changing priorities, handle multiple projects, and do what is necessary to meet deadlines, while maintaining a high degree of attention to detail and accuracy

Ability to function independently, as part of a team, and as a leader within your own sales cohort with a positive attitude, strong work ethic and commitment to excellence

Ability to think and respond quickly, positively and professionally to constantly changing circumstances

Ability to sit and/or stand for extended periods of time

Must be able to lift/push/pull up to 50 pounds and carry objects 50 feet

Must be able to work in an office environment

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