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Data Center Customer Operations IV

3 months ago

Culpeper, Virginia, United States Equinix Full time
Job Description

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations IV

Job Summary
Troubleshoots and installs advanced circuits, and performs custom installations.

Responsibilities
Installations

  • Racks and stacks customer equipment
  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
  • Installs circuits requiring advanced fiber terminations


Queue Management

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times


Testing/Troubleshooting

  • Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed
  • Works with customers to troubleshoot issues


Cross Connects

  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)


Documentation/Reporting

  • Maintains detailed written records of all work activity


Projects

  • Designs and leads cage / infrastructure modification projects


Training

  • Completes all assigned training in a timely manner


Customer Management

  • Supports customer satisfaction through timely and precise order execution


Qualifications

  • 1+ years experience
  • High School Diploma
  • BERT and SONET test equipment

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

The United States targeted pay range for this position in the following location is / locations are:

  • San Francisco, CA / Bay Area: $60,000 to $94,000 per year
  • California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $55,000 to $86,000 per year
  • Colorado, Nevada, Rhode Island: $50,000 to $78,000 per year


Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix's success. Details about our company benefits can be found at the following link:

USA Benefits eBook