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Clinical Technical Specialist

4 months ago

Cincinnati, Ohio, United States Waters Corporation Full time

Responsibilities

Support Waters clinical customers and ensure the requirements of their service plans are achieved Perform technical support as part of the clinical expert center when not in the field assisting customers. Provide support internally for local field service engineers while they assist clinical customers, including clinical installations Provide support to clinical sites that have been escalated internally to quickly resolve the issue Ensure customer compliance regulations are followed Deliver system level training at customer sites Maintain sound knowledge regarding the technology and customers' application demands Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:

Minimum Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study, will also consider applications with equivalent experience, training and education.

Experience:

Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting LC experience preferred but not required Strong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentation Previous experience utilizing LC or MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred Valid Driver's License in good standing is mandatory Ability to perform effective system level troubleshooting Overnight travel as required including international travel for training

Skills:

Must possess a strong customer focus Strong communication skills, ability to communicate effectively to a diverse audience with specific customer needs Result oriented with a balance of excellent team cooperation Personal sense of integrity Effective time management skills System level approach to problem solving Analytical mindset with a strong drive to resolve open issues Excellent verbal and written communication skills