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Community Manager

3 months ago

Philadelphia, Pennsylvania, United States Columbus Property Management and Development Inc. a Member of Mission First Housing Group Full time

MISSION FIRST HOUSING GROUP's (MFHG) develops and manages affordable, safe and sustainable homes for people in need, with a focus on the vulnerable.

We ensure our residents have access to resources to help them live independently. We deliver housing that provides long-term benefits to residents and neighborhoods, alike.


MFHG believes that each employee makes a significant contribution to our success and the contribution should not be limited by the assigned responsibilities.

Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified.

It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.


Columbus Property Management (CPM), a member of Mission First Housing Group is seeking a Community Manager who is responsible for overseeing all phases of operations that affect the tenancy of individuals residing in their assigned portfolio.


Duties and Responsibilities:

  • Perform market comparisons as needed for determining fair market rent.
  • Ensure applicants understand their responsibilities and obligations when signing leases and moving into units.
  • Assist residents in complying with the terms of the lease.
  • Provide counseling and assistance in the rental subsidy process as needed.
  • Provide assistance to residents in acquiring skills for coexisting with other residents in a building.
  • Coordinate with Resident Services Manager and participate in Resident Services events.
  • Communicate resident concerns to Program Managers and Resident Service Coordinators as needed.
  • Ensure that all residents in their portfolio are in the best living environment possible.
  • Ensure residents are notified of rent increases and lease addendum changes and/or provide updates advising residents of any changes in the terms of the lease agreement.
  • Ensure rents are collected in a timely manner, negotiate collections of arrearage, and manage all evictions from beginning to resolution.
  • Ensure that vacancies are filled in a timely manner.
  • Manage all aspects of the project wait list.
  • Ensure that all phases of the Recertification Process are completed in a timely manner and according to state, local and federal requirements.
  • Ensure that resident files are maintained according to CPM and funding program specifications.
  • Maintain uptodate knowledge of regulations applicable to residents based on funding source.
  • Implement periodic scheduled inspections of assigned portfolio including but not limited to resident units, common areas, basements, outdoor spaces, etc. and inform the Maintenance Department of needed repairs.
  • Work closely with maintenance personnel on all building projects.
  • Compile data in a timely manner for effective reporting.
  • Provide information to the reporting group for updating the property management system.
  • Regularly review resident rent payment status and work with the accounting and reporting departments to ensure accurate record keeping.
  • Ensure that accounts payables are in good standing.
  • Prepare annual budgets for assigned property/portfolio and compare budget to actual expenses throughout the year.
  • Participate in the creation and implementation of (CPM's) Marketing Plan.
  • Establish marketing strategies to meet objectives of the marketing plan.
  • Oversee all marketing, advertising, and promotional activities in assigned property/portfolio.
  • Manage all aspects of print production, receipt, and distribution of marketing materials.
  • Perform and evaluate customer research, market conditions, and competitor data;
  • Coordinate with other departments while implementing the MTMP.
  • Maintain current knowledge regarding all applicable local, state, and federal laws and regulations.
  • Comply with MD Property Management and LIHTC and AHM certification requirements.
  • Understand, promote, and project the corporate mission while performing all duties and responsibilities.
  • Participate in additional and/or special projects as required by management.

Requirements and Qualifications:

  • High school diploma and at least five (5) years' experience in property management or real estate sales or other applicable field. Has basic knowledge of DC Property Manager Fundamentals and Practices and possesses a valid DC Property Manager license in the Washington DC or will obtain one within the first year of employment. LIHTC and AHM certified or will become certified with 12 months or employment date. HQS certification is preferred but not required.
  • Excellent written and verbal communication skills, Good interpersonal skills and strong organizational, analytical and problem resolution skills. Ability to work independently.
  • Experience with Microsoft Word and Excel.
  • Licensed to drive a motor vehicle; access to an insured motor vehicle in good working condition that will be driven daily for th