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Order Management Specialist, Customer Logistics

4 months ago

Orrville, Ohio, United States Spherion Staffing LLC Full time

Job Title:
Order Management Specialist, Customer Logistics

Job Description:


Spherion Mid Ohio, in partnership with
The JM Smucker Company, is seeking an Order Fulfillment Specialist to monitor orders, conduct data analysis, and ensure customer shipping deadlines are properly met.

The Specialist will support the Smucker Customer Logistics and Supply Chain division in Orrville, Ohio.

This position will start as a 6-month contract position, but there is opportunity for extension or permanent hire for the right candidate.


The Specialist will work out of an Order Management System, managing order information to identify potential pricing or supply chain issues.

The Specialist will leverage their strong relationship management skills to partner with internal team members and customers to provide service excellence.

The Specialist will perform data analysis and should have strong attention to detail and the ability to identify priorities for time sensitive tasks.


Key Responsibilities:

  • Analyze customer orders daily to ensure accurate pricing, ordering constraints, and sourcing locations to maximize supply chain efficiencies for both the customer and Smucker
  • Review customer orders and collaborate with internal supply chain teams to identify opportunities at Smucker Distribution Centers to maximize customer case fill rates
  • Maintain customer supply chain scorecard information to monitor KPIs (Key Performance Indicators) and provide the root cause and corrective action when goals are not met
  • Conduct data analysis to identify cost savings and opportunities that drive continuous improvement benefiting Smucker and the customer
  • Collaborate cross functionally to monitor the performance of thirdparty freight carriers and warehouse service providers to meet/exceed customer and Smucker service goals
  • Communicate professionally with customers, brokers, and sales teams

Skills:

  • Bachelor's Degree required, Business or Supply Chain degree is preferred
  • 13 years of related business experience is preferred (Client experience preferred)
  • Ability to thrive and maintain a positive attitude in a fastpaced environment
  • Proven track record of successful prioritization on key valueadded activities
  • Strong leadership skills including interpersonal capabilities the ability to engage and influence
  • Analytical experience in managing complex business situations and achieving objectives
  • Data visualization tool experience a plus (i.e. Spotfire, Tableau)
  • Proficient in MS Excel, including Vlookup, pivot table, and formulas
  • Data analysis, accuracy, and attention to detail
  • Ability to work independently

Education:
 Bachelor's degree is required. Business or Supply Chain degree is preferred.

Compensation:
 $22/hour (approximately $45,760 annually)

Schedule/Location:

This position is full time (40 hours/week), Monday - Friday, office hours. This position offers a hybrid work schedule.

You will have the opportunity to work a combination of days remotely and in the office at the Smucker Orrville campus, most likely 75% remote and 25% in the office.



Apply now to learn more about Spherion's career-building opportunities with The JM Smucker Company. There is opportunity for permanent hire for the right candidate.

Benefits:

  • Medical, Dental, and Vision Insurance available through Spherion
  • Referral Bonuses
  • Scholarship Programs
  • National Staffing Week Gifts
  • Giveaways and Incentive Programs
  • Paid Weekly


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Spherion Mid Ohio is an EEO/AA employer.