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CX Digital Project Manager

3 months ago

Cambridge, Massachusetts, United States Aquent Full time

Aquent Studios is adding to our growing team supporting a leading, multi-national pharmaceutical company. On-site presence in Cambridge, MA is a requirement for this role, but not daily.

To be considered, you must have a background in Pharma or Biotech or Healthcare, or possibly in another regulated industry.

The Consumer Experience (CX) Operations Lead is essentially a Project Manager who is a detail-oriented self-starter. Must be experienced in collaborating with product teams to deliver seamless execution and creative excellence

within a fast-paced, agile based environment. S/he is responsible and accountable for the efficient, effective scoping, estimating and management of all consumer experience team deliverables including research, strategy, design and prototyping for complex programs. Additionally, the CX Operations Lead is focused on operational processes including executing/managing external vendor agreements, team templates, asset organization and iterative recommendation/implementation changes to team methods and frameworks.

Responsibilities:

● Effectively summarize and communicate project status to a wide variety of stakeholders.

● Ensure that dependent business unit schedules are known and identified in advance to all participants (who needs to launch what when and what is required for that effort).

● Facilitate the definition of program scope, estimates and deliverables.

● Strong technical, process analysis, documentation and mapping skills.

● Proven problem solver with expert knowledge of CX and Design workflow best practices

● Manage multiple projects, tasks, priorities, and internal expectations.

● Participate in driving and documenting process standards and best practice of creative project planning and scheduling

● Lead process improvements and creative tool implementation.

● Develop, implement, and shepherd continuous improvements and process opportunities

● Lead detailed project planning, budgeting, and cross-team capacity planning in collaboration with cross-functional groups

● Orchestrate cross-teams to deliver high quality, on-time design deliverables, accounting for on-the-fly program needs and changes as they occur.

Requirements:

  • Pharmaceutical/Healthcare/Biotech experience, and possibly experience in a different regulated industry
  • Experience with agile development and tactical skills such as spreadsheet, word processing,
  • Presentation and electronic workflow software, a must
  • Proficiency in project management software, such as MS Project and MS Office
  • 10+ years of hands-on studio and traffic management is a must
  • Broad experience working directly in a high-volume, fast-paced, constantly changing studio/in-house creative environment
  • 10+ years of project/process management, operations or strategy analyst experience
  • Experience in Lean, iterative design process and Agile development process
  • Must be a pragmatic and objective communicator who can present project status and creative and design operational efficiency to all levels of the company
  • Minimum BA/BS in a Project Management, Business Management, Computer Science, or Logistics; Master's degree in relevant field a plus

Compensation Range: $60-70/hr

The range provided is our reasonable estimate of the compensation for this role. The actual amount may be higher or lower, based on factors such as experience, knowledge, skills, abilities and location.

Benefits: Aquent Studios provides a benefits package which included medical, vision, dental, 401k (with 50% matching), PTO, paid holidays, and a flexible learning reimbursement.