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Consumer Sales Coach

3 months ago

Aventura, Florida, United States Crystal Cruises Full time

Job Summary

This position is seeking a Consumer Sales Coach to oversee the Consumer Sales department in the USA market. The role involves managing a team of sales agents to drive direct sales through inbound and outbound channels for Crystal cruises. The main goal is to deliver exceptional service and boost conversions for passengers.

Essential Job Duties

  • Develop and implement sales strategies, analyze sales team performance, and set goals.
  • Drive the team to reach sales targets and improve processes and technology.
  • Ensure timely completion of administrative booking tasks.
  • Build and lead a sales force, collaborate with the Director of Consumer Sales, and focus on revenue growth.
  • Monitor daily sales targets, metrics, and goals, and report progress to management regularly.
  • Work on consumer sales strategy, budgeting, and goal-setting in coordination with the department head.
  • Maintain high guest satisfaction for direct sales bookings.
  • Train the consumer sales team, provide necessary resources, and uphold a high level of service.
  • Implement lead generation strategies and collaborate with the CRM team for optimal results.
  • Identify areas for improvement and strive to exceed performance goals.
  • Develop a global sales training program and enhance training with product knowledge.
  • Support the department in various tasks to achieve objectives.

Other Duties

This job role may involve additional responsibilities beyond those listed here, subject to change.

Work Environment

The role is based in a typical office setting with some noise and potential international travel requirements.

Physical Demands

The job may involve sitting, standing, walking, bending, and lifting up to 25 pounds.

Expected Hours of Work

This is a full-time position that may require evening and weekend hours.

Requirements

Education: A bachelor's degree or equivalent experience is necessary.

Experience:

  • 5 – 10 years of experience in travel industry sales.
  • In-depth knowledge of international destinations, especially Crystal destinations.
  • Proven track record of sales success in luxury travel.

Skills/Qualifications

  • Strong people management and team-building skills.
  • Excellent multi-tasking, organizational, and problem-solving abilities.
  • Capable of working in a high-pressure environment.
  • Outstanding written and verbal communication skills.
  • Exceptional sales prowess and customer service etiquette.
  • Advanced organizational, detail-oriented, and analytical skills.
  • Team player with knowledge of world geography.
  • Proficiency in Microsoft Word, Excel, and Power Point.
  • Experience in Direct/Consumer Sales Management.
  • Impressive presentation skills.
  • Self-motivated and results-driven.