Brand Ambassador
2 weeks ago
We are seeking a highly skilled and experienced Key Holder to join our team at Charlotte Tilbury. As a Key Holder, you will be responsible for driving sales targets through exceptional artistry and outstanding customer service.
Key Responsibilities- Sales:
- Lead by example to consistently achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
- Work collaboratively to achieve and exceed team and counter targets.
- Create brand awareness through the sharing and demonstration of strong product knowledge.
- Track personal performance on a daily, weekly, and monthly basis.
- Be proactive in booking appointments and maximizing every consultation.
- Customer Service:
- Consistently promote the Tilbury Touch and exceptional customer service.
- Manage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessary.
- Take every opportunity to extend exceptional customer service beyond the in-store experience, driving the customer database for direct marketing opportunities within Company guidelines.
- Artistry:
- Be an inspiration to the team, demonstrating exceptional artistry, giving on-the-spot coaching and feedback to develop the Retail Artists.
- Fluency in Charlotte Tilbury's makeup style, language, and expertise in product knowledge.
- Drive masterclasses and event activity in-store, ensuring appointments are fully booked.
- Bring active support and initiative for counter events/new product launches, sharing ideas.
- Demonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines.
- People:
- Demonstrate a positive and cooperative approach towards your work and your colleagues.
- Contribute to individual and team development plans through constructive feedback.
- Maintain high standards of timekeeping on counter to ensure team efficiency.
- Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times.
- Operations:
- Ensure that exceptional visual and hygiene standards are maintained on the counter at all times.
- Assist with maintaining the required stock levels, including stock counts, rotation, and timely replenishment to ensure availability to the customer.
- Ensure the Company cash loss prevention and security policies are adhered to at all times.
- Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner.
- Store and Retail Partner Relationships:
- Establish and develop a cooperative and mutually respectful relationship with the store retail operations team, ensuring all store policies are adhered to at all times.
- Proactively suggest win-win opportunities to your line manager to drive sales within store and develop a cooperative and mutually respectful relationship with the store retail colleagues.
- Key Selection Criteria:
- Background in retail.
- A strong artistry portfolio.
- Examples of leading events and masterclasses.
- Proven track record of strong sales performance.
- Experience of managing, developing, and coaching.
- Benefits:
- Base Salary Range: $26-28/hr.
- Company Benefits:
- Generous staff discount to use on all products.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
- Medical, dental, and vision benefits.
- Commuter Benefits (Pre-tax).
- Flex Spending Account (FSA).
- Employee Assistance Program (EAP).
- 401(k) with Company match.
- Paid Time Off.
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