Sales and Artistry Ambassador

2 weeks ago

Aventura Florida, United States Charlotte Tilbury Full time
About the Role

We are seeking a highly skilled and experienced Key Holder to join our team at Charlotte Tilbury. As a Key Holder, you will be responsible for driving sales targets through exceptional artistry and outstanding customer service.

Key Responsibilities
  • Sales:
    • Lead by example to consistently achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
    • Work collaboratively to achieve and exceed team and counter targets.
    • Create brand awareness through the sharing and demonstration of strong product knowledge.
    • Track personal performance on a daily, weekly, and monthly basis.
    • Be proactive in booking appointments and maximizing every consultation.
  • Customer Service:
    • Consistently promote the Tilbury Touch and exceptional customer service.
    • Manage customer queries efficiently, using sound judgment and achieving positive outcomes, escalating to your line manager where necessary.
    • Take every opportunity to extend exceptional customer service beyond the in-store experience, driving the customer database for direct marketing opportunities within Company guidelines.
  • Artistry:
    • Be an inspiration to the team, demonstrating exceptional artistry, giving on-the-spot coaching and feedback to develop the Retail Artists.
    • Fluency in Charlotte Tilbury's makeup style, language, and expertise in product knowledge.
    • Drive masterclasses and event activity in-store, ensuring appointments are fully booked.
    • Bring active support and initiative for counter events/new product launches, sharing ideas.
    • Demonstrate immaculate grooming standards at all times, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines.
  • People:
    • Demonstrate a positive and cooperative approach towards your work and your colleagues.
    • Contribute to individual and team development plans through constructive feedback.
    • Maintain high standards of timekeeping on counter to ensure team efficiency.
    • Assist and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times.
  • Operations:
    • Ensure that exceptional visual and hygiene standards are maintained on the counter at all times.
    • Assist with maintaining the required stock levels, including stock counts, rotation, and timely replenishment to ensure availability to the customer.
    • Ensure the Company cash loss prevention and security policies are adhered to at all times.
    • Maintain technology on counter, raising any operational issues to your line manager for resolution in a timely manner.
  • Store and Retail Partner Relationships:
    • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team, ensuring all store policies are adhered to at all times.
    • Proactively suggest win-win opportunities to your line manager to drive sales within store and develop a cooperative and mutually respectful relationship with the store retail colleagues.

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