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Team Lead

3 months ago

Saint Paul, Minnesota, United States Activate Games Full time
Job DescriptionJob DescriptionSalary: $19.52 / hour

Activate is a technology company building interactive gaming facilities across Canada and the US. It takes entertainment into the future by fusing technology and physical activity to create live-action gaming experiences.

We are looking to expand our team in our brand new Roseville, MN location. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time permanent position.

For more information about Activate, please visit our website or check us out on Instagram—@activategames and .

The Duties and Responsibilities:

Customer and Store Operations

  • Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
  • Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
  • Resolve customer complaints and escalate to the Store Leader as required
  • Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
  • Aware of all Activate Programs, ensure they are applied in compliance with company standards

People Leadership

  • Train new employees, lead with knowledge, maintaining a key focus on customer success
  • Coach and foster relationships with incoming potential customers, existing employees and management
  • Oversee staff and delegate tasks; supporting them throughout the scheduled shift
  • Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

  • Understand and assess maintenance requirements related to inventory management and componentry
  • Maintain the rooms by delegating cleaning, painting, and any required maintenance
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
  • Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

The Qualifications:

  • 1-2 years of previous experience in a similar role is preferred.
  • Proficiency in MS Office and related software.
  • Experience in engaging customer relations.
  • Proficient in the use of hand and power tools.
  • Demonstrated collaborator and able to work with teams.
  • Must be capable of lifting weights up to 50 lbs. consistently and standing for extended periods, typically 8 hours.
  • Must be able to work day, evening, and weekend shifts. Ability to work various shifts starting as early as 8am and ending at 1am is required.
  • Previous experience overseeing a team of 10+ is an asset.

Cognitive and Physical Demands:

  • Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks.
  • Skill in handling inventory, operating cash registers, and using handheld devices or computers for inventory management and sales transactions.
  • Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store.
  • Ability to analyze situations, identify problems, and develop effective solutions in a fast-paced retail environment.
  • Capacity to make timely and informed decisions, considering various factors such as customer needs, operations priorities, and company policies.
  • Capability to prioritize tasks, manage multiple responsibilities simultaneously, and delegate to ensure efficient store operations.
  • Strong verbal and written communication skills to interact with employees, customers, and stakeholders, conveying information clearly and professionally.

Working Conditions:

While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time.

Successful completion of a criminal record check is a condition of employment for this position.

About Activate:

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. For more information about Activate, please visit or check us out on Instagram - @activategames/Facebook @activategames.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.