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Surveillance Officer

3 months ago

Wilmington, Delaware, United States Delaware Park Casino & Racing Full time

JOB RESPONSIBILITIES:

  • Maintain professionalism at all times when working with other team members and/or guests.
  • Responds to calls requesting the need for surveillance coverage.
  • Conducts surveillance through the CCTV system utilizing the necessary equipment to observe, report, and record procedural violations and unusual activities.
  • Communicates violations in a timely manner to appropriate supervisory personnel and follows up with accurate and detailed documentation.
  • Writes reports, and completes logs and spreadsheets.
  • Conducts reviews as assigned.
  • Documents equipment malfunctions.
  • Must have a good working knowledge of the Internal Controls as well as company and departmental policies and procedures.
  • Communicate (both written and verbal) with and promote positive team members and guest relations.
  • Attends court as needed and testifies in cases involving Surveillance recordings and documents.
  • Performs all other duties as assigned.

JOB REQUIREMENTS:

  • Must be at least 18 years of age.
  • High School diploma, GED or equivalent required.
  • Previous experience in casino surveillance or Table Games & Poker preferred.
  • Must be able to successfully complete and maintain the background check and licensing process, required by the Delaware Lottery.
  • The ability to work in a fast-paced environment and effectively communicate with co-workers and management is mandatory.
  • Ability to read and interpret documents.
  • Ability to work independently with minimal supervision.
  • Act with discretion and maintain confidentiality in handling sensitive information.
  • Vision must be correctable to 20/20.
  • Ability to distinguish colors.
  • Effectively communicate in English, in both written and oral format.
  • Proficient in basic math without the use of a calculator.
  • Must be able to sit for at least a full eight (8)-hour shift.
  • Basic working knowledge of various computer technology and software including Microsoft Office applications.
  • Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
  • Must be able to work in station assignments with limited space, minimal and/or bright lighting, and varying temperatures.
  • Must be able to successfully pass a background check and receive a license from the DE Lottery.
  • Must adhere to the Close Personal Relationship Policy - Fraternization. Surveillance Employees are prohibited from having close personal relationships with all other employees.

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