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Desktop Support Technician

3 months ago

Fort Worth, Texas, United States Excell Full time
eX

cell

has been staffing IT professionals at the top Fortune 100 companies for over two decades.

Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Our client is currently seeking a

Desktop Support Technician

to join their team onsite in Fort Worth, TX. This is a 3-month contract position with possibility to extend.

Duties and Responsibilities:
Provide advanced site support for end user-related issues and requests

Support desktops, printers, scanners, and software support

Install, diagnose, repair, maintain, and upgrade hardware and software related technologies

Serve as a contact for end users to receive support

Apply advanced understanding of technology products and services to assist internal users

Identify and research end user questions and problems, and provide appropriate services, repairs, training, and / or follow up

Manage relationships with vendors and managed service providers by ensuring assigned tasks are completed on schedule and with accuracy

Provide superior customer service through:
Interacting with other internal departments and external partners to resolve customer issues and accommodate customer requests

Maintaining customer relationships across all lines of business for daily operational issues and requests

Skills and Qualifications:
Minimum 3+ years of experience or equivalent associate in science degree

Site support experience including related infrastructure technologies and complete site accountability

Self-motivated individual with desire to enhance their knowledge and continually develop their skillset

Strong customer service skills

Strong written and verbal communication skills at all levels (i.e., Executives and High-Touch Specialty Departments)

Able to multitask and operate in a fast-paced support break / fix environment

Ability to quickly diagnose and resolve customer computer related issues

Ability to work on tasks independently and assess and execute with minimal direction

Ability to lift computer equipment

Ability to work with and manage vendors and managed service providers

Ability to serve as an escalation point for co-workers and single point of contact within IT (Information Technology) for an entire site

Industry certifications are a plus

Full COVID-19 vaccination may be required.


We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. *

eX

cell

Supports Equal Employment Opportunity*

e

X

cell

, a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

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