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Operations Support Specialist

3 months ago

Fort Washington, Pennsylvania, United States Aon Full time
Operations Support Specialist

Exciting opportunity for a Support Specialist to join our team in Fort Washington, PA. This role is a part of our operations team and supports the Aon Healthcare underwriting team.


In this support role you will interact with internal associates and underwriters as well as our clients by phone and email.

This position requires a self-starter who works well in a fast-paced environment with close attention to detail.


Following an initial in office training period, this will be a hybrid role out of our Fort Washington, PA office with the opportunity to work in office and remote.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

  • Support the underwriters throughout the new and renewal processes
  • Interact with clients to assist with maintenance of past due billing and Premium Financing terms and ensure all accounts are paid
  • Respond to internal client inquiries
  • Prepare various correspondence and forms for mailing
  • Create financial transactions (automated and manual) to debit / credit policy accounts
  • Complete assigned fulfillment duties and print functions for professional liability policies
  • Handle the electronic archival of documents including applications and supporting materials
  • Maintain department service level agreements and productivity goals
  • Work with and collaborate with various internal teams to accomplish daily tasks including underwriting, accounting, compliance, and service teams within Aon Affinity Insurance Services
  • Other miscellaneous duties as assigned
Skills and experience that will lead to success

  • Strong work ethic, positive attitude, and ability to work independently and collaboratively
  • 2-3 years general office experience
  • Entry level insurance industry experience preferred
  • Customer service experience
  • Excellent communication and organizational skills
  • Strong PC skills with proficiency in Outlook, Excel and Word
  • Ability to multi-task and independently prioritize work
  • Problem solving and decision-making abilities
  • Ability to apply basic math skills for billing and debiting policies
Education

  • High School, some college or relevant work experience preferred
How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce.

Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work..

and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.


Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.


We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

If you would like to learn more about the reasonable accommodations we provide, email


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $35,000 to 45,000 annually.

The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.

The salary may also be adjusted based on applicant's geographic location.


Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.

Eligibility for benefits is governed by the applicable plan documents and policies.

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