Valet and Information Desk Attendant

2 weeks ago

Santa Ynez, California, United States Chumash Enterprises Full time

Overview:

Performs all activities at the Information Desk, including dispatching Valet Drivers and Traffic Officers, assisting guests in person with general questions and inquiries, answering two-way radio phones and phone calls routed to the information desk, data entry of all valet tickets, visitor check-ins, lost and found, coat checks, paging guest, casino announcements, and assisting with department staff as needed.

Responsibilities:
  • Dispatches Valet Drivers to retrieve guest vehicles in a timely and accurate manner.
  • Inputs valet ticket information into the valet tracking system on a daily basis.
  • Continuously monitors valet areas and informs Valet Supervisors of any areas needing attention.
  • Greets all guests in a cordial and professional manner; provides information to guests in person regarding approximate wait time for their vehicle, resort amenities, promotions, events, directions, etc.
  • Receives incoming calls to the Information Desk; answers general questions and inquiries, or redirects phone calls accordingly, ensuring exceptional guest service is provided.
  • Receives all incoming calls from the self-parking and valet garages call boxes and provides information or dispatches Traffic Officers or appropriate staff as needed.
  • Responds to two-way radio calls from Valet Supervisors and Traffic Officers and provides appropriate service as needed.
  • Coordinates coat check-ins and the handling of lost and found items.
  • Makes intercom announcements for bus departures and for paging guests as needed.
  • Responsible for issuing visitor badges and communicating with appropriate department personnel to meet with visitor(s).
  • Remains up-to-date with all resort information, including promotions, events, and other frequently requested information.
  • Performs other duties as assigned.
Qualifications:
  • High School Diploma or GED Certificate.
  • Exceptional customer service skills; able to communicate accurate information in a cordial and professional manner.
  • Excellent interpersonal skills with demonstrated patience and tact.
  • Able to communicate information clearly and accurately via phone, two-way radio, and casino intercom.
  • Able to multi-task; able to prioritize data entry responsibilities, customers, answering phones, etc.
  • Basic proficiency in computers, including Microsoft Office applications, e-mail, and internet.
  • Able to type and enter data efficiently and accurately to meet the demands of daily valet ticket inputs.
  • Exceptional detail and follow-up skills.
  • Able to stay abreast of ever-changing resort events and promotions.
  • Able to maintain composure and keep calm during stressful situations and increased activity.
  • Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
  • Native American hiring preference applies.
Location:
3400 Highway 246

Minimum Pay Rate:
$18.00 per hour

Maximum Pay Rate:
$18.00 per hour

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