Front Desk Lead

2 weeks ago

Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time
Job Summary

Guest Services Lead serves as a primary contact for questions and/or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

ResponsibilitiesQualificationsHigh School diploma or equivalent required with College course work in related field preferred.
Experience in a hotel or a related field preferred especially a role with leadership experience.
Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
Job ResponsibilitiesApproach all encounters with guests and associates in a friendly service oriented manner.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Conducts thorough orientation for other Guest Services Agents.
Attentively assists with higher-level concerns and/or questions from guests or Associates.
Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
Handle requests for information mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service facilities and hours of operation.
Answer inquires from guests regarding restaurants transportation entertainment etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Follow all Aimbridge Hospitality credit policies.
Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Associates must at all times be attentive friendly helpful and courteous to all guests managers and all other associates.
Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
Attend meetings as required by management.
Perform any other duties as requested by management
Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation MinUSD $16.00/Hr.
Compensation MidUSD $19.03/Hr.
Compensation MaxUSD $22.84/Hr. Source: Hospitality Online

  • Front Desk Assistant Manager OEM

    6 days ago

    Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Front Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to...

  • Front Desk Agent

    6 days ago

    Rancho Cordova, California, United States HomeTowne Studios - Rancho Cordova Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $18.50 Depending on experience. When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to...

  • Front Desk Agent

    1 month ago

    Santa Monica, California, United States Hilton Santa Monica Full time

    Exciting opportunity for an energetic Part-Time Front Desk Agent in the Santa Monica market who can appreciate representing an upscale, luxurious hotel.In the heart of Santa Monica, just a short walk from the pier, you will find the newly renovated and rebranded Hilton Santa Monica Hotel & Suites. This Santa Monica hotel is three blocks away from the beach,...

  • Hotel Front Desk Agent

    6 days ago

    Santa Cruz, California, United States Hampton Inn Santa Cruz Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk

    2 weeks ago

    Santa Ana, California, United States Courtyard Costa Mesa South Coast Metro Full time

    Additional Information Pay: $19.15-$19.55/hour, Part-TimeJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Costa Mesa South Coast Metro, 3002 S Harbor Blvd, Santa Ana, California, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving...

  • Spa Group Coordinator

    2 weeks ago

    Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Spa Group Coordinator will be part of the leadership group to serve as a role model and support for the Front Desk Team. Will be involved in all aspects of retail and service scheduling. Responsible for providing guests efficient treatment scheduling assistance. Responsible for onboarding of Spa Attendants. Will execute inventory of retail...

  • Front Desk Agent

    1 month ago

    Santa Monica, California, United States Le Merigot Santa Monica Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Concierge

    2 weeks ago

    Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Concierge is responsible for providing attentive courteous and efficient service to all guests from arrival to departure. The main focus is to engage every guest in conversation and recognition as well as resolve any guest issues immediately. The concierge is available to answer any guest inquires regarding the city events and attractions....

  • Director Rooms

    2 weeks ago

    Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Inn at Rancho Santa Fe is looking for a Director of Rooms to join the team. Responsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office Concierge Guest Recognition PBX Housekeeping Valet laundry Valet parking and to provide leadership and direction whilst maximizing revenue opportunities...

  • Caregiver Lead

    6 days ago

    Santa Barbara, California, United States Front Porch Communities and Services Full time

    Position Title: Caregiver Lead Job ID: 2586 Community: Vista Del Monte Location: US:CA:Santa Barbara Category: Work Type: Full Time, Hourly, 36+ hours a week Date Posted: 4/2/2024 Salary: USD per hour DescriptionVista Del MonteFront Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all...

  • Caregiver Lead

    6 days ago

    Santa Barbara, California, United States Front Porch Communities and Services Full time

    Position Title: Caregiver Lead Job ID: 2705 Community: Vista Del Monte Location: US:CA:Santa Barbara Category: Work Type: On-Call, Hourly Date Posted: 4/17/2024 Salary: USD per hour DescriptionVista Del MonteFront Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and...

  • Caregiver Lead

    6 days ago

    Santa Barbara, California, United States Front Porch Communities and Services Full time

    Position Title: Caregiver Lead Job ID: 2746 Community: Vista Del Monte Location: US:CA:Santa Barbara Category: Work Type: Full Time, Hourly, 36+ hours a week Date Posted: 4/25/2024 Salary: USD per hour DescriptionVista Del MonteFront Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all...

  • Telephone Operator-Reservations

    2 weeks ago

    Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service.ResponsibilitiesQualificationsHigh School diploma or equivalent and/or...

  • Reservations Supervisor

    2 weeks ago

    Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Reservations Supervisor oversees a team of agents and helps to ensure reservations are handled in a friendly and efficient manner and quotes of available rates are made to maximize room revenue and average rate according to Aimbridge Hospitality standards. This position may also perform similar functions of the Reservation Agents they help...

  • House Attendant

    2 weeks ago

    Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryInformación disponible en español a continuación.The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the...

  • Room Reservationist

    2 weeks ago

    Rancho Santa Fe, California, United States The Inn at Rancho Santa Fe Full time

    Job SummaryThe Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.ResponsibilitiesQualificationsCollege course...

  • Service Desk Technician

    6 days ago

    Santa Clara, California, United States TEKsystems Full time

    Description: Onsite role· Competent with Zoom Video Conferencing, MS Teams, and WebEx Web Conferencing· Ability to run online/in person production webinars & all hands. ( Teams and Zoom )· Mobile Device Management (MDM) - Apple iOS devices ONLY· Act in a professional manner while supporting executive meetings.· Hardware Setup/configuration,...

  • Level II Service Desk Lead Technician

    6 days ago

    Santa Clara, California, United States TeamLogic IT San Jose Ca Full time

    Benefits/PerksCareer Advancement OpportunitiesCompetitive CompensationPeople First CultureCompany OverviewIf you have a background and skill set for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart...

  • Front Office Assistant Manager

    6 days ago

    Santa Barbara, California, United States Hilton Santa Barbara Beachfront Resort Full time

    An Assistant Front Office Manager is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As an Assistant Front Office Manager, you would be responsible for assisting in the direction and administration of...

  • Front Desk Agent

    1 month ago

    Santa Barbara, California, United States Hotel Milo Santa Barbara Full time

    Compensation MinUSD $16.00/Hr.Compensation MidUSD $17.93/Hr.Compensation MaxUSD $21.52/Hr. Source: Hospitality Online