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Customer Service Specialist

4 months ago

Marquand, Missouri, United States CORESTAFF Services Full time

Exciting Opportunity at Delta Faucet Company

Contract Position Details

  • Duration: Contract role lasting between 3 to 6 months, with potential for extension
  • Start date: Immediate
  • Starting Pay: $27.00 per hour

About the Role

Delta Faucet Company is seeking a Customer Service Specialist to join their Indianapolis corporate team. This role requires a skilled professional with a strong customer service background and a knack for data-driven decision-making. If you are passionate about analysis, problem-solving, and driving account growth through impactful decisions, this position is perfect for you.

Key Responsibilities

  • Utilize SAP, Excel, and Microsoft BI for account data analysis
  • Make strategic decisions to enhance account growth and streamline business processes
  • Deliver insightful presentations to management regarding account trends
  • Create customized reports to facilitate order management
  • Implement continuous improvement initiatives to enhance order fill-rate and customer satisfaction
  • Establish strong relationships with cross-functional leaders
  • Represent Delta Faucet Company positively during customer interactions and conflict resolution
  • Contribute to both short and long-term business planning for key accounts
  • Collaborate effectively with customers, sales teams, and various departments within Delta Faucet
  • Manage multiple tasks efficiently while maintaining accuracy and timeliness

Requirements

The ideal candidate should possess a bachelor's degree from a 4-year university and have a minimum of two years of customer service experience. Proficiency in Microsoft tools and digital literacy is essential. Candidates must demonstrate strong multitasking abilities and sound business decision-making skills.