Concierge Coordinator

7 days ago

Miami Beach, Florida, United States The University of Miami Full time

Current Employees:


If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process.

To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami is currently seeking a Concierge Coordinator to work at Miami Beach Concierge Medicine.

The incumbent liaises between referral sources, hospitals, and physicians to meet the healthcare needs of patients seeking medical care within the University of Miami Health System.


CORE JOB FUNCTIONS

  • Coordinates the full cycle of medical services for international or VIP patients by gathering all pertinent data from patient, referring physicians, and payers.
  • Organizes transportation and lodging for patients transferring to or seeking services at UM facilities.
  • Schedules appointments, registers patients, and verifies insurance coverage.
  • Negotiates discount and bundled package pricing, and obtains letters of agreement and payments from self-pay patients and other payers within guidelines.
  • Follows up with patients and non-contracted payers to collect funds.
  • Serves as an after-hour contact for one week on a rotating basis.
  • Troubleshoots any problem independently and expeditiously.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions
Communicates with patients regarding our programs and services via phone calls using Nice In Contact phone system or e-mail.
Facilitates membership agreement signature and payment collection for patients interested in joining UHealth Concierge program.

Onboards new Concierge members by scheduling meet and greet meetings for patients with physicians to establish primary care provider and codes new members in Epic as well as in internal department logs for tracking purposes.

Manages medical services for UHealth Concierge members by gathering all pertinent data and coordinating as needed.

Serves as UHealth Concierge members liaison between clinical departments by gathering pertinent information from both parties to coordinate and provide quality patient care.

Schedules appointments, registers UHealth Concierge members, and verifies insurance coverage.
Communicates with UHealth Concierge members regarding estimate amounts due at point of service.
Coordinates with UHealth Concierge members time of arrival, appointment location, and appointment instructions.
Follows up with UHealth Concierge members on additional appointments needed, coordinates test scheduling and referrals.

Answers multiple UHealth Concierge member requests including incoming triage calls, responding to patient questions and then documents messages in the appropriate programs such as UCHART/EPIC or Microsoft programs.

Documents all patient interactions in department log to ensure continuity of care.
Reviews Executive Health Inbox for inquiries and provides assistance by working with various departments to handle accordingly.

Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.

Responsible for regular communication of the department's role to appropriate internal and external parties.
Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.

Handles Concierge membership renewal process by communicating upcoming membership expiration dates, facilitating the signature of a new agreement, and collecting payment or offboarding member should they choose not to renew.

Blocks provider schedules as needed to ensure efficient clinical workflow.
Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.
Adapts to changing work demands and environment. Anticipates potential problems and assists leadership in the development of contingency plans.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Must be willing to travel/float between sites.

CORE QUALIFICATIONS

Education:
Bachelor's Degree in related field required

Experience:
Minimum 1 year of relative experience required

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.


UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority.

As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination.

Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H7

  • Residential Concierge

    1 week ago

    Miami Beach, Florida, United States Four Seasons Full time

    Four Seasons Collins Ave [Guest Service / Front Desk Agent] As a Residential Concierge at Four Seasons, you'll: Manage guest requests and inquiries; Coordinate reservations and bookings; Provide personalized service to residents; Maintain a high level of professionalism and discretion; Ensure the smooth operation of the residential building; Handle any...

  • Concierge

    2 months ago

    Miami, Florida, United States Crew Life at Sea Full time

    Key Responsibilities:Greet and welcome guests upon arrival, providing a warm and friendly introduction to the ship and its amenitiesAct as a point of contact for guests, addressing any inquiries or concerns they may have and providing prompt and efficient solutions onboard the cruise shipOffer personalized recommendations and assistance with booking...

  • Executive Concierge

    1 month ago

    Miami, Florida, United States Crew Life at Sea Full time

    Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needsCoordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requestsBuild and maintain relationships with clients to ensure their satisfaction and loyaltyCollaborate with various departments...

  • Executive Concierge

    3 weeks ago

    Miami, Florida, United States Crew Life at Sea Full time

    Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needsCoordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requestsBuild and maintain relationships with clients to ensure their satisfaction and loyaltyCollaborate with various departments...

  • Concierge Front Desk

    1 month ago

    Miami, Florida, United States Admiral Security Services Full time

    Overview:FRONT DESK CONCIERGEAs a Front Desk Concierge, you will be instrumental in creating a luxury environment and providing exceptional customer service. Responsibilities:Greet guests in a friendly and courteous manner. Ensure customer needs are met by providing directions, suggestions for restaurants, and surrounding attractions.Coordinate special...

  • Concierge Front Desk

    3 weeks ago

    Miami, Florida, United States Admiral Security Services Full time

    Overview:FRONT DESK CONCIERGEAs a Front Desk Concierge, you will be instrumental in creating a luxury environment and providing exceptional customer service. Responsibilities:Greet guests in a friendly and courteous manner. Ensure customer needs are met by providing directions, suggestions for restaurants, and surrounding attractions.Coordinate special...

  • Concierge

    1 month ago

    Miami, Florida, United States Cadillac Hotel & Beach Club, Autograph Collection Full time

    OverviewOpportunity: ConciergeAssist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.Your Growth PathFront Desk Supervisor – Guest Service Manager – Assistant General ManagerYour FocusWarmly greet and acknowledge guests, proactively offering assistance.Provide...

  • Concierge

    3 weeks ago

    Miami, Florida, United States Cadillac Hotel & Beach Club, Autograph Collection Full time

    OverviewOpportunity: ConciergeAssist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.Your Growth PathFront Desk Supervisor – Guest Service Manager – Assistant General ManagerYour FocusWarmly greet and acknowledge guests, proactively offering assistance.Provide...

  • Client Concierge

    3 weeks ago

    Miami, Florida, United States Gensler Full time

    Gensler is seeking an experienced Front Desk Concierge to join our team in Miami, located in the heart of Wynwood Arts District. This role acts as the Director of First Impressions and will be the face of the organization and those who visit our office. This position is an integral member of the office and requires a true professional. All comings and goings...

  • Client Concierge

    2 months ago

    Miami, Florida, United States Gensler Full time

    Gensler is seeking an experienced Front Desk Concierge to join our team in Miami, located in the heart of Wynwood Arts District. This role acts as the Director of First Impressions and will be the face of the organization and those who visit our office. This position is an integral member of the office and requires a true professional. All comings and goings...

  • Miami, Florida – University of Miami Medical Group – Staff Physician, Executive/Concierge Medicine

    4 weeks ago

    Miami, Florida, United States Korn Ferry Health - Clinical Search Division Full time

    UHealth Premier Concierge Medicine is seeking a qualified internal medicine candidate who will have current American Board of Internal Medicine (ABIM) certification and at least 10 years of ambulatory care practice experience in an Executive Health, Concierge Medicine and/or General Internal Medicine setting. This position will report to the Director of...

  • Miami, Florida – University of Miami Medical Group – Staff Physician, Executive/Concierge Medicine

    3 weeks ago

    Miami, Florida, United States Korn Ferry Health - Clinical Search Division Full time

    UHealth Premier Concierge Medicine is seeking a qualified internal medicine candidate who will have current American Board of Internal Medicine (ABIM) certification and at least 10 years of ambulatory care practice experience in an Executive Health, Concierge Medicine and/or General Internal Medicine setting. This position will report to the Director of...

  • Patient Experience Concierge, Concierge Services, PT, Shift Varies

    3 weeks ago

    Miami, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...

  • Patient Experience Concierge, Concierge Services, Per Diem, VARIES

    1 month ago

    Miami, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...

  • Patient Experience Concierge, Concierge Services, PT, Shift Varies

    1 month ago

    Miami, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...

  • Patient Experience Concierge, Concierge Services, Per Diem, VARIES

    3 weeks ago

    Miami, Florida, United States Baptist Health South Florida Full time

    Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...

  • Workplace Experience Coordinator

    4 weeks ago

    Miami, Florida, United States CBRE Full time

    Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.Our experience offering connects...

  • Workplace Experience Coordinator

    1 week ago

    Miami, Florida, United States CBRE Full time

    Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.Our experience offering connects...

  • Workplace Experience Coordinator

    3 weeks ago

    Miami, Florida, United States CBRE Full time

    Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.Our experience offering connects...

  • Workplace Experience Coordinator

    1 month ago

    Miami, Florida, United States CBRE Full time

    Workplace Experience CoordinatorJob ID168443Posted21-May-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrative, Customer ServiceLocation(s)Miami - Florida - United States of AmericaHost is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal...