Executive Concierge

4 weeks ago

Miami, Florida, United States Crew Life at Sea Full time

Serve as the main point of contact for VIP clients, providing exceptional service and anticipating their needs

Coordinate and manage all aspects of the VIP client experience, including dining reservations, excursions, and special requests

Build and maintain relationships with clients to ensure their satisfaction and loyalty

Collaborate with various departments on board to ensure seamless execution of client requests

Handle and resolve any client concerns or issues in a timely and professional manner

Maintain accurate records of all client interactions and requests

Stay up-to-date on all ship activities and events to provide clients with the most current information and recommendations

Assist with special events and functions for VIP clients on board

Act as a liaison between clients and on-shore concierge team to facilitate pre-trip planning and post-trip follow-up

Continuously seek opportunities to enhance the client experience and provide feedback to improve our services

Qualifications:

Minimum of 2 years of experience in a luxury hospitality or concierge role

Excellent communication and interpersonal skills

Strong organizational and time management abilities

Ability to work well under pressure and manage multiple tasks simultaneously

Detail-oriented with a focus on providing exceptional customer service

Knowledge of luxury travel and destinations preferred

Fluent in English, additional languages a plus

Willingness to work flexible hours, including evenings and weekends

Must be able to pass a background check and obtain necessary travel documents

Join our team and be a part of creating unforgettable experiences for our VIP clients on board luxury cruise ships. Apply now to become an Executive Concierge with Crew Life at Sea.

Hospitality|Hotel

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