Patient Experience Concierge, Concierge Services, PT, Shift Varies
3 weeks ago
Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties.
A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.Description:
Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments.
Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees.
Acknowledges, greets and assists visitors.Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression.
Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area.Estimated pay range for this position is $ $15.79 / hour depending on experience
Qualifications:
High School Diploma or GED. Bilingual (English & Spanish), computer knowledge and proficiency in Microsoft Office Outlook and Excel. Previous experience in customer services required. Flexibility in work schedule. Strong verbal communication skills and strong follow-through skills. No experience required.
EOE, including disability/vets
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Miami, Florida, United States Baptist Health South Florida Full timeBaptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of...
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Miami, Florida, United States Baptist Health South Florida Full timeBaptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...
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Miami, Florida, United States Baptist Health South Florida Full timeBaptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in...
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Miami, Florida, United States Baptist Health South Florida Full timeBaptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of...
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