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Operations Manager

3 months ago

Kennedy Space Center, United States ABM Industries Full time
Job Description

ABM Industries is a leading provider of facility solutions , offering janitorial, facility engineering, parking, and security services for thousands of commercial, industrial, institutional, and retail facilities across the globe. Our commitment to excellence and innovation has made us a trusted partner for clients seeking to optimize their operations and enhance the experiences of their customers and employees.

Overview:

ABM Industries is seeking an experienced and dedicated Operations Manager to oversee parking operations at our aviation facilities. The Aviation Operations Manager (Parking) will be responsible for managing all aspects of parking operations, including parking facilities, staffing, revenue management, customer service, and compliance with applicable regulations and policies. This role requires strong leadership skills, a customer-centric mindset, and a passion for delivering exceptional service to our clients and their guests.

Hours:

M-F 10pm-6am

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management

Key Responsibilities:
  • Respond directly to the Assistant General Manager and/or General Manager of Company. May act on behalf of the Assistant or General Manager during his or her absence.
  • Respond to all on-site customer and telephone customer complaints in a timely manner.
  • Approve promissory notes outlined in the Supervisor's Procedures.
  • Responsible for maintenance of company vehicles.
  • Responsible for all company maintenance functions, inclusive of storage areas.
  • Oversee supervisory functions to ensure cash handling and accounting processes are completed.
  • Responsible for safety meetings and all facility safety issues concerning employees and customer as part of company's safety program.
  • Responsible for the supervision of money collection and overall cash handling and reporting.
  • responsible for public relations regarding the parking facilities and operations.
  • Assists in compiling and updating the procedure manual.
  • Abide by and ensure adherence to established policies, rules, procedures, and regulations of the Authority as applicable to the parking facilities.
  • Act as the customer service coordinator of the operation.
  • Implement and monitor customer service training programs.
  • Implement and monitor the local employee incentive program.
  • Recruit and train those employees who shall act as a customer service facilitator.
  • Maintains all training records.
  • Responsible for assisting the Assistant General Manager in the following areas:
    • Written or oral communication with employees- dissemination of new or updated policies and procedures
    • Written or oral communication with the Human Resource office- employee evaluations, disciplinary documentation, payroll information.
    • Overall assistance with employee supervision and employee relations
  • Responsible for maintaining adequate documentation of all issues related to the operations.
  • Review all discrepancy logs and discuss with appropriate individuals.
  • Oversight of the Valet operation, including special events.
  • Responsible for accuracy and completion of Ticket Accountability report
  • All other duties as may be assigned from time to time.
Qualifications:

-Minimum of 2-3 years of experience, with a proven track record of success in a similar role

- Excellent leadership and team-building skills, with the ability to motivate and inspire others to achieve common goals

- Exceptional communication, interpersonal and the ability to build rapport.

- Problem-solving abilities

- Proficiency in Microsoft Office Suite

- Flexibility to work non-traditional hours

ABM Industries is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or veteran status.