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Senior Technical Writer
2 weeks ago
Requirements:
- Bachelor's degree and 3+ years of experience as a technical writer or 5+ years combined experience as a developer and technical writer
- This role is in-person at our Lowell, MA office or as a remote teleworker (must reside in USA)
- Excellent verbal and written communication skills in English
• Experience writing for an audience that includes engineers, network administrators, or cybersecurity professionals. - Proven record of working closely with software engineers and SMEs to gather and create content
• Experience with current industry practices such as topic-based authoring and XML - Ability to understand complex system configurations that include hardware & software components
• Ability to create documentation from requirements or loosely defined product concepts - Experience writing user guides, reference manuals, datasheets and release notes for potential, new and existing customers
• Experience documenting on-premises, cloud based and/or SaaS model products - Attention to detail and proficiency in proofreading and editing
- Proficient with MadCap Flare, MS Office, and Adobe tools. Familiarity with similar/competitor tools.
- Understanding of programming languages and technologies such as Python, C, web browsers, networking, or security.
- Experience writing procedures intended for the Linux command line and Windows UI.
- Experience working with and documenting REST APIs
- Independently create new technical manuals, guides and other documentation from scratch
- Develop and edit technical content based on use cases, user stories, feature requirement documents, specifications, information from developers, product managers and your own use of the product
- Maintain, update, and enhance existing documentation
- Manage, create, and publish content in multiple output formats
- Collaborate with Management, Sales, Marketing, Engineering, QA and Support to understand documentation needs
- Produce technical documentation for emails, FAQs and technical bulletins.
- Proactively research product changes to determine the scope of modifications that need made in manuals.
- Verify documentation to ensure accuracy and relevance
- Provide input on documentation and product design and implementation
- Produce screenshots, flowcharts and other graphics and video
For consideration, please email your resume to [email protected]
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