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Data Coordinator

3 months ago

Downers Grove, Illinois, United States Abercrombie & Kent USA Full time

Position Summary

Data Coordinators are responsible for supporting the Reservation Sales Center with data entry and administration of guest information related to their bookings.

Responsibilities and Accountabilities

  • Provide data entry support to the entire Reservation Sales Center.
  • Maintain A&K service and communication standards.
  • Good working knowledge of Travel Studio; enter all data provided via Guest Information Forms, system uploads, and emails into the reservation system and notify Travel Consultant of anything that could affect the guest experience while traveling.
  • Save documents to appropriate folders on a shared drive.
  • Update Call History and add appropriate notes per procedure.
  • Enter and verify all flight details are correctly coordinated with A&K services booked.
  • Proactively identify gaps in services as a result of flight information provided by guests/advisors.
  • Front Desk coverage as needed.
  • Maintain a harmonious working relationship with colleagues.
  • Special projects or other related duties as required.

Skills and Abilities

  • Strong multi-tasking skills and flexibility required
  • Global geography and destination knowledge preferred
  • Detail-oriented with excellent organizational skills
  • Attention to detail
  • Accuracy with data entry required
  • Ability to work in a team environment
  • Ability to work independently and within specified deadlines
  • Must be proficient with all Microsoft Office applications and Internet search engines
  • Must read/write/speak English
  • Flexibility and a positive attitude required

Education and Experience

  • High School Diploma required

Special Requirements

  • Evening, weekend, and approved overtime may be required