Assistant Front Office Manager

7 days ago

Pasadena, California, United States The Westin Pasadena Full time

About the Company:
Located in the vibrant city of Pasadena, California, our hotel offers a prime location near popular attractions such as the Historic Old Town Pasadena, museums, restaurants, and the Rose Bowl Stadium. With 350 newly renovated guest rooms and 18 unique suites, each featuring our signature white Heavenly Bed with a plush pillow-top mattress, guests can enjoy stunning courtyard or mountain views, as well as the invigorating Heavenly Bath experience.

Our hotel values its associates and provides unique perks including discounted garage parking, dry cleaning services, and a complimentary meal during shifts. We actively participate in community events, charity walks, and support local pet rescues through our CARE committee. We believe that Happy Associates lead to Happy Guests, and that's what we strive for in our fast-paced yet close-knit work environment. Join the Westin Pasadena family and be part of our dynamic team with a shared goal.

Job Title: Assistant Front Office Manager
Company: Westin Pasadena

Responsibilities:

  • Ensure efficient guest registration, checkout, service, and telephone handling while maintaining brand standards.
  • Implement company and franchise initiatives.
  • Assist in budget development and prepare reports.
  • Maintain front office systems and equipment.
  • Track guest satisfaction surveys and provide training to staff.
  • Coordinate with other departments for enhanced guest experiences.
  • Resolve customer complaints and maintain room inventory status.
  • Develop strong relations with the sales team to improve occupancy levels.
  • Comply with front office and guest service procedures.

Qualifications:

  • Minimum 1 year of front desk experience.
  • High School diploma or equivalent required.
  • Computer literacy and knowledge of PMS systems.
  • Proficiency in brand reward programs and cash handling.
  • Excellent communication and customer service skills.
  • Ability to handle emergency situations and maintain working relationships.
  • Organizational skills and ability to multitask.
  • Knowledge of local attractions and transportation.

Benefits:

HEI Hotels and Resorts offers a comprehensive benefit program to support your physical, mental, and financial well-being. From medical and dental plans to vacation and holiday programs, we prioritize your wellness. Additionally, we provide various insurance coverages, disability plans, and a 401(k) Savings Plan with matching funds. Enjoy discounts, access to DailyPay, and more incentives for being part of our team. Join us on the journey to a rewarding career at HEI Hotels and Resorts.

About us:
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