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Senior Technical Program Manager

3 months ago

Fort Lauderdale, Florida, United States American Express Full time

**Description**

**You Lead the Way. Weve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside versatile engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve exciting problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The US Consumer Services and Digital Technologies Cross Platform Delivery team, that is the strategic Technology capability responsible for planning and delivering technology products to market at scale, across platforms, delivery teams and external partners.

The candidate will work within and across workstreams for Enterprise Data Governance and management and will focus on delivery of key initiatives with aspects of, but not limited to data classification, metadata management, data sharing and data quality. This role will require you to collaborate with multi-functional leaders in Technology and product teams to drive data technology decisions, innovations, and implementation. Additionally, you will play a key role in ensuring American Express meets all regulatory requirements and protects the data of its members by fostering and promoting standard processes in data governance through voicing support for and collaborating with various teams in the company.

The successful candidate will play a lead role in the understanding of product strategy and collaborate with their peers, technology teams, and product owners to translate complex user stories into successful outputs.

**Qualifications and Responsibilities:**

+ Deep understanding of all aspects of software design, with a demonstrated track record of growing responsibility.

+ Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution

+ Partner with the governance team and contribute to all aspects of reporting for senior leaders.

+ Drive program, release level, continuous improvement and standardization activities using SAFe as the primary framework.

+ Provide insight into gaps, issues, risks and opportunities across scrum teams, solving and calling out impediments as needed.

+ Facilitates and plans change management and release management activities.

+ Identifies and addresses complex inter-team technical dependencies, bridges gaps in technical management

+ Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.

+ Experience managing project budgets and reporting.

+ Excellent oral and written communication skills; Ability to effectively communicate across third parties and technology and product managers.

+ Use technology Competence to provide design alternatives and support team in issue resolution.

+ 5 Experience using Rally agile delivery management platform is a plus.

+ 5 Experience with Data Engineering, Governance, Data policies

+ Partner with critical teams across the organization to implement data governance and management capabilities, working closely with engineering teams to enable teams across American Express to align with governance requirements and improve data quality.

+ Collaborates with Engineering teams to drive alignment architectural approach and technical strategy to execute delivery

+ Participates with product and engineering leaders to build implementation roadmaps

+ Bachelor of Science in Computer Science, Computer Engineering, or equivalent experience in Data.

**Preferred Qualifications**

+ Consistent track record of working independently and making key decisions on projects.

+ Confirmed ability to lead change in dynamic, ambiguous environment and ability to influence without direct authority among peers and with leaders.

+ Influence team members with innovative changes and improvements by demonstrating risk taking.

+ 7 years of Software Project Management experience, part of it using Agile methodologies.

+ Ability to effectively interpret Technology and product objectives as well as challenges and support the team in delivering. Envision E-2-E pipeline and translate it to the Tech team.

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technology

**Primary Location:** US-New York-New York

**Other Locations:** US-Arizona-Phoenix, US-Florida-Sunrise

**Schedule** Full-time

**Req ID:**