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Business Office Manager

3 months ago

Oswego, Illinois, United States The Reserve at Oswego Full time


The Reserve at Oswego - Frontier Senior Living is seeking an outstanding Business Office Manager to join The Reserve at Oswego community located in Oswego , IL.

Demonstrated success as a leader in similar settings is required of the Business Office Manager.

Position qualifies for a Performance Based Bonus Program See below for more detail.


Frontier Senior Living's portfolio of communities spans throughout the United States with each community sharing a commitment to superior service and quality lifestyle for our residents within their own unique setting.

Frontier's mission is to provide an enriched and meaningful experience for our residents, team members, and community partners.

If you are as committed and passionate about serving the needs of our senior residents as we are, we encourage you to apply and experience the Frontier Difference.


The Business Office Manager assists the Executive Director in ensuring that all functional areas required to operate the community are covered at all times.

The Business Office Manager's primary duty consists of managing and overseeing the accounting and general bookkeeping of the facility. The Business Office Manager may be required to work additional hours at the Executive Director's request.

Primary Duties and Responsibilities:
Professionally greets visitors and directs inquiries in a positive, service-oriented manner

Professionally answers phones and accepts appropriate information or messages. Provides backup to receptionist as need

Promotes and maintain positive relations with residents, their families, staff, and guests

Provides marketing tours and arranges marketing meals, as appropriate

Participates in the recruiting, interviewing, evaluation and supervision of receptionist staff and provides general direction to these employees to ensure staff hours, quality services, and customer service is met at all times

Assists the Executive Director and key department leaders with pre-employment screening of new hires

Receives and distribute mail to appropriate personnel and residents

Regularly updates staff bulletin boards, resident bulletin boards, and other related communication areas

Receives and records monthly rental and other payments. Updates A/R system as needed

Update the A/R system daily with all census changes; move-ins, move-outs, transfers, and level of care changes

Monitors and collects all past due rents in a timely manner to include working with Medicaid case managers, residents, family members and/or responsible parties

Maintains resident, employee and other business files

Prepares semi-monthly payroll report for staff. Submits hours to Payroll Department for processing

Enters all new employee information, wage changes, address changes, and employee termination information into the intranet website


Communicate with the Staff Accounting as often as necessary to ensure that A/P, A/R, and payroll processes are operating smoothly and to resolve any issues in a timely manner.

Other duties as assigned

Other Requirements:
Must possess excellent written and verbal communication skills.

Basic clerical skills required including typing, filing, light bookkeeping, computer proficiency and be able to work in an environment with multiple interruptions

Must possess conflict resolution skills. Ability to resolve disputes in an effective and positive manner

The position requires a pleasant nature and a willingness and desire to work with the elderly

Ability to function as a team member

Good interpersonal skills with all levels of staff, residents, families, and the public


The Business Office Manager qualifies for a Performance-Based Bonus Program Frontier Senior Living, LLC has an established Performance Based Bonus program for our community's Marketing Director that incentivizes diligent efforts and outcomes, which positively impact the Company and its future, by striving to control costs, maintain high levels of resident satisfaction and reaching high census targets.

Frontier Senior Living offers a competitive salary and a work environment that encourages initiative and fosters respect.

Frontier Senior Living, LLC offers medical, dental, vision, life/AD&D, Flexible Spending Account, Short Term Disability, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance.

We also offer a 401(k) plan with a competitive Match program. To discover more about the Frontier Senior Living team, please visit our site at

Equal Opportunity Employer/ Drug-Free Workplace