Senior Operations Manager

1 week ago


Oswego, Illinois, United States PCRK Group Full time

Are you passionate about leading teams and overseeing operational excellence? If you thrive in an environment that prioritizes people and their development, you may find a fulfilling career with us.

At PCRK Group, we recognize that our team members are the cornerstone of our success. We emphasize the importance of relationships and collaborative efforts in all our endeavors. Our commitment to nurturing the well-being of both our employees and clients is paramount, as we strive to create a supportive atmosphere that fosters personal and professional growth.

Key Responsibilities:

  • Embrace and promote the mission, vision, and values of PCRK Group and Massage Envy.
  • Gain a comprehensive understanding of the services and products offered by Massage Envy.
  • Mentor location managers to cultivate a culture of support, coaching, and equity across all sites.
  • Collaborate with the Operations Director to enhance the skills of new managers in areas such as business acumen and performance metrics.
  • Ensure optimal performance in key operational areas including Net Active Member Gain, Service Hours, Guests, and Enhancements.
  • Oversee staffing levels across various departments to maintain adequate personnel and assist with recruitment processes.
  • Provide coaching and development for team members who may be underperforming in sales and service standards.
  • Ensure compliance with all licensing, training, and documentation requirements as per state, federal, and company regulations.
  • Engage in company and regional conference calls to stay aligned with organizational goals.
  • Conduct monthly visits to locations within your territory to drive performance and resolve any operational challenges.
  • Facilitate the resolution of customer service issues while identifying systemic improvement opportunities.
  • Champion the introduction of new products, services, and initiatives.
  • Manage payroll entry and inventory for your home location, auditing for accuracy and profitability.
  • Host monthly performance coaching sessions with location managers to address concerns and celebrate achievements.

Qualifications:

  • Willingness to spend approximately 80% of time at the home location and 20% on regional responsibilities.
  • Strong analytical and communication skills are essential.
  • Experience in multi-unit leadership roles, preferably in spa or sales management.
  • Proficiency in Microsoft Office Suite.
  • Ability to travel as needed.

Benefits:

  • Competitive compensation package including base salary and performance-based incentives.
  • Comprehensive medical, dental, and vision insurance plans.
  • Generous paid time off policy.
  • Robust 401k retirement plan.
  • Employee discounts on products and services.
  • Opportunities for professional development and growth.

We value diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and will provide reasonable accommodations for qualified individuals with disabilities.



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