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Front Desk Agent

4 months ago

Cambridge, Massachusetts, United States Sonesta International Hotels Corporation Full time
Job Description Summary

The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. Must be able to multi-task and maintain phone call flow via PBX station when necessary.

Job Description
  • The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
  • The ability to handle a multitude of keys.
  • The ability to quote and be familiar with room and rate availability for current and future dates.
  • The ability to accept reservations, changes and cancellations in the absence of reservations staff.
  • The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
  • The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
  • The ability to handle guest problems or complaints.
  • The ability to utilize the computer system in running daily reports and in blocking special requests.
  • The ability to keep all support departments informed of necessary information or requests.
  • The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
  • The ability to complete key packets and vouchers, and to modify registration cards.
  • The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
  • The ability to maintain a balanced bank assigned to you from the hotel.
Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.