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Supervisor Telephone Operators

3 months ago

Pittsburgh, Pennsylvania, United States Highmark Health Full time

Company :
Allegheny Health Network

Job Description :

GENERAL OVERVIEW:
Supervises and evaluates telephone operators overseeing the day-to-day operations of the telephone office.

ESSENTIAL RESPONSIBILITIES:

  • Oversees and directs telephone operator staff ensuring service standards. Evaluates, trains, conducts performance evaluations and recommends/implements approved disciplinary action for all operators. Performs data back-up of AMTELCO system and emergency paging reports to ensure integrity. (50%)
  • Maintains accurate on-call schedules for multi-physician practices and hospital personnel. (15%)
  • Oversees departmental, employee and paging database ensuring accuracy and compliance with all hospital policies and established standards. (15%)
  • Creates and monitors staff schedules ensuring proper coverage, approves and monitors time and attendance for staff. (10%)
  • Responds to all requested emergency situations, directs all incoming/outgoing calls and pages appropriate personnel using established guidelines. (10%)
  • Other duties as assigned.

QUALIFICATIONS:
Minimum

  • High school diploma or GED; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • 3-5 years' switchboard experience.
Preferred

  • Associate degree.
  • Prior supervisory experience.
  • Advanced communication courses or training.
  • Knowledgeable in computer-based switchboard consoles.

_Disclaimer:

_

_The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title.

It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

_

_Compliance Requirement_ _:

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

_


_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.

In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

_

_Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct.

This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

_


Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law.

Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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Req ID:
J242921