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Patient Pathway Manager

3 months ago

Kettering, Ohio, United States Kettering General Hospital NHS Foundation Trust Full time

Job summary

An exciting opportunity has become available within the Division of Family Health for a Patient Pathway Manager to support the Paediatric Service. This is a role which will lead, inspire and improve elective patient pathways.

The Division are looking for an individual with operational management experience as well as experience of process improvement and with high levels of attention to detail. We are looking for highly motivated individuals with excellent communication skills who have the ability to work well as part of a large multidisciplinary team. The posts will be of interest to those who wish to pursue a career in hospital management and would like to gain more experience in a busy service with a wide variety of challenges.

We are happy to accept applicants as a developmental Band 5 to Band 6. You would initially be Band 5 with set development.

Main duties of the job

The post holder will have a key role in supporting the delivery of 18 Weeks '(RTT)' and 62-Day Cancer targets, to include theatre and outpatient scheduling as well as managing the admin function of the Division.

The role will also involve validation of the PTL to ensure a timely pathway for each patient.

Good communication skills and being able to work with all levels of staff are crucial, with the ability to remain calm under pressure to meet deadlines.

An overview of both strategic and operational issues within the Trust and Division is required.

Providing senior support and expert knowledge to the admin teams within the Division overseeing all administrative and clerical processes to enable a high quality, effective patient focused service to be delivered, utilising standard operating procedures to ensure achievement of all key performance indicators.

The role would suit an enthusiastic, motivated and forward thinking individual looking for a challenge in a post that is both interesting and varied.

The post holder will join an established and highly skilled team and will have responsibility for the day to day operational management of all elective pathways and will be responsible for ensuring that agreed processes and standards are implemented and adhered to.

The post holder will ensure Inpatient and Outpatient services are balanced with the demands of urgent and emergency clinical workloads with an overall integrated approach to capacity and demand management.

About us

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighboring Northampton General Hospital and have become University Hospitals of Northamptonshire.

Our Excellence Values:

Compassion

Respect

Integrity

Courageous

Accountable

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Person Specification

Education, Training & Qualifications

Essential

Education to 'A' Level Standard Significant knowledge of RTT Excellent IT Skills Willingness to undertaken internal and external training as required

Desirable

Team Leadership / Management training or relevant experience Experience of using capacity and demand models Ability to demonstrate on-going personal development

Knowledge & Experience

Essential

Experience of first line management Experience of managing staff, including setting of team objectives, team and individual appraisal, recruitment and disciplinary issues Experience and knowledge of challenges within the acute healthcare sector Flexibility Proven ability to work as part of a team

Desirable

Proven success in managing operational change, whilst maintaining high standards of quality Evidence of report writing skills, service planning and presentation skills Experience in working in different sectors of healthcare

Skills

Essential

Full range of IT skills Excellent communication skills used across the organisation and with a wide range of staff at differing levels of responsibility and with different professional backgrounds Demonstrate resilience when working under pressure whilst continuing to deliver results Behave confidently and assertively in order to influence others Implement and support new initiatives and actively suggest improvements/change when appropriate Motivate own self and team members to maintain work effectiveness