Associate director of operations

1 week ago

Brockton, Massachusetts, United States Father Bill's & MainSpring Full time
Father Bill's & MainSpring (FBMS) is seeking an
experienced fundraising professional, with strong project management skills, to
manage activities related to FBMS' annual fund, with the goal to raise approximately $2M annually. This position is part of
the Development Leadership team, working in collaboration with the Chief
Development Officer, Senior Director of Development, and Director of Marketing
& Communications. Reporting to the Senior Director of Development (DoD),
the Associate Director of Annual Giving Operations ensures the smooth
day-to-day operations of the development office. The position will oversee
staff, activities, software/systems, and budgets connected with soliciting,
retaining, and growing donor support, while collaborating on corporate and
foundation opportunities and volunteer projects as needed.
Development Operations & Annual Fund Management

Oversee Direct Mail program:
serve as main point of contact for direct
mail vendor and coordinate all
internal logistics including story sourcing and data needs.

Manage electronic solicitation process:
coordinate solicitation and
stewardship calendar, create email copy for current and new donor solicitation
and stewardship, and collaborate with communications team on integrating
fundraising opportunities into social media
channels.

  • Engage and grow Recurring Gift Club donors, as well as creating
additional opportunities to engage with mid-size and long-term donors.

  • Analyze the effectiveness of various fundraising methods and messages
(i.e. email solicitation, direct mail,
social media, etc); adapt future appeals accordingly.

  • Analyze donor data to identify trends and assist in developing
strategies to increase giving; focus on effective
engagement activities with donor segments identified as having potential for
the greatest growth.

  • Oversee donor acknowledgment
and stewardship process.

  • Update, create, and implement policies and procedures to ensure data
integrity – perform regular audits and updates.

  • Review current database related business processes and interfaces with
Development and Finance departments to streamline current procedures, identify
improvements, and ensure accuracy.

  • Evaluate fundraising tools, software, and systems; as needed, RFPs for
vendors and outside consultants to
support annual fund plan execution and manage contracts appropriately.

  • Provide weekly and monthly
fundraising activity reports to the Development team.

  • Assist in identifying donors for further engagement and connecting with
the appropriate Development team
member.

  • Oversee execution of Development related events, including small donor
gatherings, supporter receptions, Ribbon Cuttings, Groundbreakings, etc.

  • Collaborate with CDO and DoD to establish revenue goals for fiscal
year; develop and manage expense
budget for development activities and assist in leading bi-weekly team meetings.

  • Participate in volunteer,
cultivation and fundraising events, evenings and weekends as needed.
Staff

Management

  • Supervise 2-3 staff members,

providing support and leadership to the following roles:
o
Development Operations Manager (full
time)
o
Development Assistant (full time)
o
Development Intern (seasonal/as needed)

Requirements:

  • Bachelor's degree or equivalent experience required.
  • Minimum 5 years of progressive development experience, with at least 2
years of management experience. Preference given to candidates with experience
in fundraising for human services.

  • Excellent computer skills
required with knowledge of Microsoft Office Suite, preference given to candidates with knowledge/experience of
Raiser's Edge/NXT or similar program.

  • Strong project management
skills with ability to manage multiple projects with various deadlines. Familiarity with project management software like Teamwork or similar
program is helpful.

  • Flexible work style and
ability to pivot from one project to another when needed.

  • Experience developing and
monitoring revenue projections and expense budgets.

  • Evidence of mature judgment
and ability to develop entrepreneurial and strategic plans to motivate
prospects and donors.

  • Demonstrated ability to work within an organization
emphasizing teamwork, collaboration, respect, and
excellence.

  • Ability to build and nurture
effective working relationships, motivate, set, and attain individual and team goals.

  • Excellent oral and written
communication skills

Skills & Competencies:

  • Empathy: An understanding and
empathy for those dealing with homelessness and related issues.

  • Professionalism: Maintains the highest level of professionalism in the delivery of
services, building of relationships, collaboration with co-workers, and
representation of Father Bill's & MainSpring within the organization and
the community.

  • Communication: Speaks appropriately in positive and/or negative conversations with
supervisors, co- workers, volunteers, donors and constituents; Articulates the
goals of Father Bill's & MainSpring.

  • Record-Keeping: Routine clerical or record-keeping incidental to the essential
responsibilities of the job (including, but not limited to, data entry and case
file updates).

  • Job Knowledge: Possesses the practical
and technical knowledge required on the job.

  • Attendance: Acceptable overall attendance record, consistently at work and on
time.

  • Reliability: Relied upon regarding task completion and follow-up. Follows
instructions, responds to management direction and solicits feedback to improve performance.

  • Initiative: Seeks out new assignments and is willing to be flexible with
additional duties.

  • Adherence to Policy: Follows safety and
workplace expectations, regulations and processes as defined in the Employee Handbook.

  • Work Ethic: Demonstrates a commitment
to the Mission and adheres to the Operating Principles of Father Bill's & MainSpring and works as part of a team
toward a common goal.

Other:

  • Safety & Security: Actively promotes and personally observes safety
and security procedures and uses equipment and materials properly.

  • Physical Demands:
The demands described below are representative of those that must be
met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations under the Americans with Disabilities Act (ADA) may
be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to verbally
convey detailed information or important instructions or ideas accurately or
quickly. Must be able to hear average or normal conversations and receive
ordinary information. Average visual acuity is necessary.
This job
description is not designed to cover or contain a comprehensive list of
activities, duties or responsibilities required of the employee. Other duties
as assigned may be part of the job.
Please send cover
letter and resume to

Please note "Associate
Director of Annual Giving Operations" in the subject line of the email. This
position is eligible as a hybrid role after 90 days, allowing remote workdays
as the schedule allows.
Father Bill's & MainSpring is an equal opportunity
employer.

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