Associate Director, Business Analysis

1 week ago

Brockton, Massachusetts, United States IQVIA Full time

At IQVIA, we are driven by our dedication to healthcare and our passion for technology. As an Associate Director, Business Analysis based out of IQVIA Bridgewater, NJ Offices, you will harness the power of cutting-edge technology to create solutions that seamlessly unite patients with vital treatments. Whether directly interacting with customers, patients, or providing pivotal internal support, your innovation serves as IQVIA's dynamic force. Armed with 60 years of unparalleled global proficiency across 100 countries and empowered by processing over 100 billion healthcare records and 60+ petabytes of unique data annually, we are laying the foundation for a radiant evolution in healthcare.

IQVIA's Centralized Outsourcing Operations Hub (COOH) includes Patient Support Services (PSS) across our Access and Affordability business lines. IQVIA's Access team provides all hub services including reimbursement, patient assistance, adherence, and in-home solution support. Our Affordability solutions not only offer the insights and strategic know-how for designing patient affordability and engagement programs, but also the capacity to seamlessly implement, manage and optimize these programs to drive adherence and maximize the performance.

There is an opportunity for seasoned Business Analysts to join our team as we continue to grow to support the PSS business.

Essential Functions:

Depending on job assignment, the essential functions will vary

  • Understanding of the different systems and processes used within PSS to support the business and how they work together and examine impact of new solutions. Broad understanding of PSS operations, systems and processes will enable the BA to ask the appropriate questions
  • Strong communication and collaboration skills are imperative to work closely with cross-functional teams and clients, including developers and technical resources as new development projects are identified and need to be documented
  • Consultative approach in client meetings, often leading and providing recommended approaches to achieve the overall program objective
  • Write business requirements documents and create supporting materials as needed (ex: process flows)
  • Facilitate discussions, decision-making and conflict resolution
  • Formulate and define requirements through research and fact-finding combined with an understanding of applicable business rules and requirements
  • Knowledge of moderately complex information systems
  • In-depth knowledge of PSS, specifically Hub, Assistance Programs, and Adherence programs (varies based on job assignment)
  • Includes analysis of business and user needs, documenting requirements, and revising existing system logic functionalities as necessary
  • Competent to work in some phases of systems analysis and recognize the business implications of the application of technology to the current business environment
  • Creates User stories and Test scenarios for custom enhancement requirements (varies based on job assignment)
  • Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and requirements
  • Devises or modifies procedures to solve complex problems considering equipment capacity and limitations, operation time, and form of desired results
  • Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications
  • Considers the business implications of the application of technology to the current and future business environment
  • Engage with clients and discuss system capabilities as a Subject Matter Expert, review client business rules for accuracy and completeness, and align to client's objectives
  • Participation in client discussions related to setting business rules. Act as a liaison across functional teams (Project/Program and Technical) to gather requirements and consult on capabilities
  • Guides and advises less-experienced Business Systems Analysts
Qualifications:
  • Bachelor's degree in business administration/management or related field
  • At least 8 years of business analyst and/or Patient Support Services required
  • Pharmaceutical or Biotech experience required
  • Strong people skills and ability to positively influence stakeholders to resolve impactful risks and drive decision making
  • Full technical knowledge of most phases of systems analysis
  • Demonstrated ability to understand client requirements as well as underlying infrastructure applications, systems and processes to enable execution of those skills
  • In-depth knowledge of current systems
  • Business acumen (knowledge of the pharmaceutical industry, Access and Affordability programs).
  • Change management/process analysis skills (e.g., Business Process Reengineering).
  • Strong communication skills, including ability to present and engage tactfully with clients.
  • Project management experience in overseeing or contributing to complex, multi-discipline projects.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role, when annualized, is $125, $232, The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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