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Training Specialist

3 months ago

Norfolk, Virginia, United States Booz Allen Hamilton Full time
Training Specialist
The Opportunity:

As a professional in shared delivery, you have the experience and skills to ensure our Delivery Hub operations are effective, efficient, timely, and valuable for internal and external clients. You know how to interface with internal and external customers and leadership to understand needs and gain insight on shared delivery performance.

As part of the Training Administration team, you will oversee the management and administration of learning courses available to all employees, including internal classes provided by Booz Allen and external classes hosted through 3rd party vendors. Due to the nature of work performed within this facility, U.S. citizenship is required.

How You'll Contribute:
  • Handle all escalated questions from Customer Care related to class offerings
  • Manage Workday learning module, including schedule course offerings for all internal classes
  • Perform administrative and transactional activities in support of training activities
  • Conduct and facilitate training
  • Manage vendor and contractors hosted training, including Learning Tree, such as invoice review and approval
  • Coordinate with adjuncts and vendors to assign facilitators to courses
  • Intake and relay new class offering requests to Talent Development, Center of Excellence (COE)
  • Run reports, manage KPIs and dashboards to assess performance of existing course offerings, and provide updates to Talent Development COE
  • Manage automated Workday notifications to all employees who enroll in a course
  • Manage administrative aspects of employee evaluations with facilitators, primarily adjuncts, post-class
  • Maintain class withdrawal list and coordinate class waitlist
  • Triage requested training needs from career managers, including private learning sessions for teams
  • Oversee individual and mass course enrollment and coordinate with facilitators and vendors for late additions
  • Manage class reminders sent for all mandatory classes for employees
  • Manage certification requests as a result of training
Ready to build the future of shared delivery for the better?

Join us. The world can't wait.

You Have:
  • 2+ years of experience with training administration, including facilitation of training
  • Experience with Microsoft Office programs, such as Word, Excel, and Outlook
  • Ability to work independently and multi-task through to completion
  • Ability to build strong relationships with COE partners and the business sectors to improve delivery
  • HS diploma or GED
Nice If You Have:
  • Experience working in a Help Desk or Contact Center environment with training administration
  • Experience with Workday or comparable tools
  • Experience with applying detailed focus on data and process to ensure data integrity
  • Ability to use multiple applications and databases in a fast-paced environment
  • Ability to communicate clearly via email or phone with an emphasis on active listening
  • Possession of strong research and problem-solving skills
  • Bachelor's degree
Create Your Career:

Grow With Us

Your growth matters to us-that's why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen's culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you'll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we'll support you as you pursue a balanced, fulfilling life-at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we've compiled a list of resources so you'll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $54,000.00 to $123, annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
  • If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment

We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.