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Participant Service

3 months ago

New York, New York, United States American Federation of Musicians and Employers Pension Fund Full time
The American Federation of Musicians and Employers' Pension Fund (AFM-EPF) is a pension plan tailored for members of the American Federation of Musicians.

About American Federation of Musicians and Employers Pension Fund

The AFM-EPF was established to provide pension and related benefits to Covered Employees and their Beneficiaries. It aims to finance and maintain the operation and administration of the Trust and the Plan.

Role Overview:
Analyze and organize reference materials needed to verify a musician's covered earnings and contributions, addressing data inconsistencies.

Key Responsibilities:
  • Produce statements of wages and ad-hoc reports for precise pension calculations
  • Develop proficiency in internal database functions, proprietary programs, and specialized equipment to retrieve accurate earnings and contributions
  • Support various research projects
  • Identify and rectify data discrepancies
  • Handle participant benefit inquiries via phone and liaise with the Canadian office for records
  • Perform other assigned duties
Required Qualifications/Skills:
  • High School Diploma required; Associates or Bachelor's Degree preferred
  • 1 to 2 years of experience supporting an executive or departmental leader
  • Detail-oriented with strong multitasking abilities
  • Exceptional customer service aptitude
  • Analytical skills for data evaluation and problem-solving
  • Capability to manage confidential information
  • Proficiency in Office 365, Adobe, and Video Conferencing applications
  • Sound judgment in decision-making aligned with job requirements
  • Excellent written and verbal communication skills
Compensation:
$40,000 USD annually (Fund Office)