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Quotation Specialist

3 months ago

Plymouth, Massachusetts, United States Bühler Inc Full time

Buhler is seeking a customer service minded candidate for our Quotation Engineer role This position's purpose is to provide excellent customer service by thoroughly gathering sufficient information relevant to customers' requests regarding mainly quotations.

Introduction
Buhler is seeking a customer service minded candidate for our Quotation Engineer role This position's purpose is to provide excellent customer service by thoroughly gathering sufficient information relevant to customers' requests regarding mainly quotations.

Bhler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d). We invite you to read more about our commitment to diversity, equality and inclusion on our website:

Diversity
Bhler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d). We invite you to read more about our commitment to diversity, equality and inclusion on our website:

Tasks

  • Complete quotations per customer requests.
  • Advise client regarding the function and use of Spare and Wear parts.
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather relevant information from the customer to enable you to identify and fulfil their need.
  • Identification of spare parts.
  • Create complete Client Quotations & Orders for Spare and Wear Parts (commercial / technical).
  • Processing of technical / commercial enquiries (feedback, pass on to 2nd level).
  • Work with BOMs (Bill of Material / Part List), customer project documents, technical drawings.
  • Co-operation with Second Level Support in the Quotation Process.
Required qualifications
  • High School Diploma.
  • Minimum 3 years' experience within Customer Service, Manufacturing, Installation or Service, Sales.
  • Sound PC and software knowledge (MS Word, Excel, PowerPoint, MS Office).
  • SAP experience is preferred (SD Module, Stock, Purchasing).
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Exceptional time-management / organizational and prioritizing skills.
  • Reliable.
  • Possess a strong work ethic and team player mentality.
  • Communicative.
  • Can speak and write in English.
  • Ability to speak German is a plus.
Benefits
  • International and successful company with sustainable prospects for the future
  • Wide technical & modern environment with interesting challenges
  • Professional environment with an open communication culture
  • Exciting development and training opportunities
  • Great and dynamic work environment
  • Health Insurance with Health Savings Account
  • Dental
  • Vision and Life Insurance
  • Short Term and Long Term Disability
  • 401(k) with 6% company contribution
  • 15 days vacation
  • Sick Time
  • Maternity and Paternity Leave