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Welcome Desk Receptionist, Orange County Operations

3 months ago

Durham, North Carolina, United States Durham Technical Community College Full time
Salary: $18.46 Hourly

Location : Hillsborough, NC

Job Type: Part-Time Staff

Job Number:

Division: Campus Operations

Department: Orange County Services and Operations

Opening Date: 05/03/2024

Closing Date: Continuous

FLSA: Exempt

Description

Do Great Things Durham Technical Community College is hiring a Welcome Desk Receptionist in Orange County Operations. In general, the work of this position includes performing general office duties requiring the ability to sit and/or stand for long periods of time. Under general supervision and acting on own initiative, performs receptionist and various clerical duties that support the operations of the Orange County campus, in Hillsborough and The Europa Center, located in Chapel Hill. Both the OCC and Europa Center are satellite locations serving Orange County residents with a variety of courses.
Examples of Duties

1.Creating a welcoming environment by appropriately acknowledging and greeting callers andwalk-in customers with a smile.
2.Promptly answering calls in a personable and professional manner.
3.Answering all questions related to college services, as well as questions related to DurhamTech procedures, programs, deadlines, and terminology.
4.Asking probing questions to ensure that we are properly assisting callers, walk-in customers,and students providing complete and accurate information, and using proper referral sourcesas appropriate.
5.Making "Welcome" calls to those students that applied to Durham Tech from Orange County.
6.Assisting students with the set-up of student ConnectMail, WebAdvisor and SelfServiceaccounts.
7.Provide clerical, word-processing, and database management services to support theactivities of the department.
8.Perform other appropriate duties that may be necessary to support the needs of the satellite campuses, as assigned.
9.Use good judgment without constant or direct supervision.
Minimum Qualifications

High School Diploma or equivalent.

Work Experience:

Prior customer service experience, preferably in an office setting. Experience working with Colleague, Sakai, Self-Service, and Microsoft Team programs is preferred. Multi-lingual preferred.

Supplemental Information

  1. The employee must possess superior communication skills, interpersonal, and customer service skills.
  2. The employee must be prompt and dependable every day, as the Welcome Desk must be continuously staffed during published hours of operation.
  3. Familiar with the NC Community College system.
  4. Strong communication, interpersonal, and organizational skills
  5. Ability to take initiative and work independently
  6. Sensitivity to the needs of a wide variety of people
  7. Competence in using Microsoft Office
  8. Flexibility
  9. Typing wpm)
  10. Must complete mandatory training.
  11. Ability to follow through and complete tasks as
Physical Demands:
The physical demands described as follows are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Ability to sit and/or stand for long periods of time;
Ability to lift, at times, 10 lbs.; and
Good eye/hand dexterity.

Normal Working Hours:

This Receptionist position will work up to 20 hours per week. A schedule will be established and maintained to include being available at peak hours and days of the week to fulfill the responsibilities of the position. The schedule for this position primarily involves afternoon into evening availability and the job location could rotate between Durham Tech's Hillsborough and Chapel Hill locations.

This position is not eligible for benefits. For more information, please visit

01

Do you have prior customer service experience, preferably in an office setting?
  • Yes
  • No
02

Do you have experience working with Colleague, Sakai, Self-Service, and Microsoft Team programs?
  • Yes
  • No
03

Which statement below best describes the highest level of education you have completed?
  • Less than High School
  • High school graduate, diploma or the equivalent (GED)
  • Associate degree
  • Bachelor's degree
  • Master's degree
  • Doctorate degree
04

Are you bilingual or multi-lingual?
  • Yes
  • No
05

Please indicate if you speak any languages other than English.

Required Question