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Deployment & Customer Success Manager
4 weeks ago
You will be responsible for the deployment of the client product across
manufacturing lines in the North America region. As our on-ground person, you'll
be playing a strategic partner role for our customers through their entire lifecycle
with us. Your primary focus will be to build loyalty and ensure long-term client
retention by consistently supporting our customers, addressing issues and
helping the business development team with upselling and renewals.
________________
You'll be in charge of:
● Understanding each customers manufacturing lines, processes, controls
architecture as a part of the initial requirement study in assisting the sales
and proposal process.
● Holding product demonstrations for customers to showcase value of the
product in increasing the efficiency of their lines.
● Creating, planning and tracking the deployment plan. Deploying the
Linecraft Product across major manufacturing lines and closely working
with the product deployment team in India to validate product deliverables
to customers.
● Installing softwares, loggers, running initial sanity checks to ensure
everything's up and running.
● Pulling data logs and sharing it back with the India team to ensure
correctness. Providing the team remote access if required for any kind of
support.
● Tracking customer issues and bringing in resolutions to ensure customer
satisfaction.
● Engaging with the customer to help them realize the benefits of the
product so it becomes part of their regular routine.
● Sustaining business growth and profitability by maximizing value of the
Linecraft product suite.
● Managing a portfolio of customers to ensure delivery of expected value
while using the product.
● Translating customer requirements in terms of product features and
feeding new feature requirements to the product team to improve the
product capabilities .
● Looking for expansion opportunities with customers to upgrade & expand
onto other lines.
● Managing projects end-to-end involving global players in manufacturing.
● This role may also involve travelling to various plants located across the
North America region (currently serving US, Mexico & Canada).
● Being the liaison between domain expertise and software development.
More about you:
● You have a Bachelors in any engineering field.
● You have at least 2 years of experience working on automation lines for the
automotive manufacturing industry and have a good understanding of the
processes, controls architecture & programming of these lines.
● You are a highly motivated self-starter, eager to make an impact in this
space.
________________
WIPRO Linecraft AI
2930 Technology Dr.
Rochester Hills ,MI 48309
● You are a great communicator with excellent written and oral
communication skills.
● You are detail oriented and have a penchant for complex problems.
● You have a dynamic, extroverted and energetic personality that helps you
build and develop relationships with management level personnel.
● You possess the ability to anticipate resistance and are prepared with the
right data & knowledge to overcome such resistance.
● You are a data driven problem solver. You have a logical problem solving
mind and are able to clearly present your arguments and thoughts in an
easy to understand manner.
● You are willing to travel as required.
You're extra awesome if:
● You have experience handling Automotive customers - especially OEM's &
Tier 1's.
● You have hands on experience with controls programming work for
automotive lines (PLC/CNC/Robot)
● You are a start-up enthusiast with a penchant for fast paced work
environments.
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