Library Assistant 4

3 weeks ago

Cleveland, Ohio, United States Case Western Reserve University Full time


Job ID 12627 Location Case Main Campus Full/Part Time Full-Time Regular/Temporary Regular Job Description POSITION OBJECTIVE Working under occasional supervision, the Library Assistant 4 operates as a library specialist within the Knowledge and Creativity Commons.

Work is subject to review within guidelines.

Advanced knowledge of functional area policies and procedures is expected at this level with the ability to take responsibility for the unit in the absence of more senior staff.

The library assistant manages workflows and oversees technical processing for resource sharing services; hires, schedules, and trains staff and temporary employees; and may supervise students.

This role requires availability during evenings and weekends, specifically from Sunday to Thursday, 3:30 pm to 12:00 am.

Must be flexible to adjust the work schedule to accommodate changes in operational hours, including over university breaks, summers, and holidays and to fulfill staffing requirements.


ESSENTIAL FUNCTIONS Knowledge and Creativity Commons:

Provide first-contact customer service at all physical and online service points within the commons to include training and maintenance of equipment, knowledge of collections and access within the physical stacks and the online catalog, general reference assistance, knowledge of the Freedman Center equipment and digital services, oversight of spaces, referrals, and directional assistance.

Oversee major circulation activities, including staffing supervision, first line customer service support, problem resolution, payment management, stacks access and facility and safety issues.

Respond to a variety of overnight issues and confirm resolution or effective referral within and beyond the team, as needed.

Responsible for a library unit in the absence of more senior level staff. (30%)

Evenings/Weekends:

During evening and weekends oversee all level one service center activities to include staff supervision and scheduling, first-contact customer service support, problem resolution, payment management, and all facility and safety issues.

Launch resource sharing duties. Respond to a variety of overnight issues and confirm resolution or effective referral. The library assistant is responsible for the area in the absence of more senior level staff. (25%)

Operations and Stacks Management:

Oversee the maintenance of the library stacks systems, ensure user access to the stacks, respond to, and troubleshoot mechanical issues, communicate with technicians, report repairs, and verify problem resolution.

Collaborate to assess collection space requirements, determine shelving adjustments, and oversee any required shifting of collection.

Lead and direct projects for stacks maintenance (e.g., shelf-reading and shelf-shifting) as necessary to improve use of the collection for users.

Implement related staff training (10%)

Special Projects Collaborator:

In consultation with the supervisor of this position, opportunities to engage in short-term project collaborations may arise from other Kelvin Smith Library teams, such as Research and Engagement Services and University Archives & Special Collections teams.

(10%)

Staff Training:
Coordinate and implement a variety of ongoing staff training activities. (6%)

Student Employees:

Oversee the work of student employees for area; provide training; assign work; monitor and deliver feedback about work performance to the supervisor, (6%) Professional development and engagement, including service on committees and working groups and attending learning sessions, maintaining awareness of current trends and developments in the field (6%) Contributes to and maintains a work culture of inclusion, diversity, equity and belonging.

Recommend, implement, evaluate, and ensure adherence to customer services operating policies and procedures, adjust, as needed, to ensure effective and efficient opera

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